Guest Service Agent - London, Canada - Four Points by Sheraton Hotel & Suites London ON

Four Points by Sheraton Hotel & Suites London ON
Four Points by Sheraton Hotel & Suites London ON
Verified Company
London, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The
Four Points by Sheraton Hotel & Suites
London, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks Coffee and Bentley's Lounge, is looking for an energetic Guest Service Agent to join our team.


Responsibilities

  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
  • Checks guests in and out of the Property accurately and in a timely manner.
  • Handles guest enquiries and provides information on local attractions and gives directions as required.
  • Takes reservations as required in the absence of the Reservations Supervisor.
  • Answers all telephone calls in a professional friendly manner.
  • Equips the front desk at the commencement of each shift with the adequate stationary and forms.
  • Records guest comments for the information of the Front Office Manager.
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.

Requirements:


  • Must be located in the London, Ontario region.
  • Proven experience as front desk representative, agent or relevant position is an asset
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multitasking abilities
  • Problemsolving skills
  • Customer service orientation
  • Reliable transportation
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Must be able to work 35-40 hours per week:


  • Available for all shifts; 7am-3pm, 3pm-11pm, 11pm-7am:
  • Available any day of the week including weekends and holidays

Employee Perks

  • Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts.
  • Competitive Benefits Package

Job Types:
Full-time, Permanent


Salary:
From $15.50 per hour


Benefits:


  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Overtime pay

Experience:

Hotel Front Desk: 1 year (required)


Work Location:
In person
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