General Manager - Barrie, Canada - Campus Living Centres

Campus Living Centres

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

1. Position Summary and Job Magnitude

The General Manager oversees all aspects of the residence operations including: residence life, finance, sales and marketing, human resources, payroll, health & safety, facilities, client & guest relations, administration, and staff development.

The General Manager is expected to have working knowledge of all aspects of the residence operation including initiating, developing and managing all area of residence life.

In particular the General Manager places significant emphasis on the student experience providing a safe, engaging and community-rich living environment.

The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company objectives.

2. Essential Functions and Basic Duties

Residence Life

Ensures that that the safety, wellbeing, and concerns of all students are being met in an efficient manner.
Directly supervise the Residence Life program and Community Living Standards and provide the necessary training, direction and policy interpretations for staff.
Directly involved in Community Living Standards appeal process (both verbal and written)
Ensure all Residence Life Programing is in place and effectively operating and oversees all risk management to ensure activities are consistent with company policies.
Ensures that all required student documents are received and processed in line with company policy.
Stays current with Student Development trends and residence best practices.
Oversees Move-In procedure, which may include Orientation programs, in September and January.
Manage the balance between customer service and student conduct.

Finance

Approve, maintain and control all operational revenues and expenses
Ensure that all collection and control procedures are followed relating to accounts receivable
Prepare and be accountable for the annual residence operating budget
Ensuring all Month End reporting is accurate prior to submission to Finance Office
Ensure monthly and other requested reporting is completed accurately and on time

Sales and Marketing

Oversee Sales & Marketing initiatives at the property with the Sales Manager
Assess and develop target markets for summer business
Provide direction for direct marketing initiatives (Cold calling, visits, mailers, etc.)
Ensure the Property Marketing Plan is up to date with your current market area
Creation and implementation of internal sales promotions
Ensuring that all sales contracts are in order and required invoicing is complete

Human Resources / Payroll / Health & Safety

Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
Ensure legislated policies are followed, including Health & Safety
Ensure that all payroll policies are followed
Play an active role in the training and development of employees
Develop a team atmosphere within the organization
Establish staffing requirements
Prepare regular performance evaluations of all staff
Ensure that any employee conflicts are dealt with properly and immediately
Minimizes turnover and encourages employees via positive reinforcement
Ensure scheduling is reflective of the property's 24 hour operation

Facilities

Oversee Maintenance and Housekeeping departments
Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
Managing changeover seasons in May and September
Ensure all Preventative Maintenance programs are being fulfilled

Guest & Client Relations

Ensuring Client Institution has all necessary information in a timely fashion
Must be in attendance and fully prepared for ROC meetings
Interacting with Institutional departments for services provided to the property
Maintaining a professional business relationship with CLC's primary Institutional contact
Ensure proper customer service is applied to all guests
Oncall responsibilities, expected to be on manager rotational schedule

Administrative

Maintain a detailed "Manager's Log" to communicate to others
Ensure that a Complaint Log is utilized to properly document complaints and responses
Organizing the office to ensure all files and information are easily found
Implement policy changes as they are released corporately.
Ensure monthly Residence Update Report is complete.

Miscellaneous