Support Services Officer - Kitchener, Canada - Conestoga College

Conestoga College

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Requisition Details:

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Job Title:Support Services Officer**:

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Requisition #:24-0063**:

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Campus: Doon

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Department: School of Business

Continuing Education & Part-Time Studies

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Payband: G

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Starting Rate: $32.42

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Payband Range: $ $37.57

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Hours/Week: 35

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Posting Date: Monday, January 22, 2024
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Closing Date: Wednesday, January 31, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff

Fulltime Temporary Appendix D Contract

Support Staff Temporary Full-time Appendix D Contract Replacement Position (February January 2, months total)

The Support Services Officer (SSO) provides overall administrative and operational support to the School of Business - Part-time Studies in the delivery of accurate, knowledgeable, and respectful information and services to the program team, faculty, and students in a multi-campus environment.

Responsibilities:

Organizes, monitors, and supports the completion of academic administrative processes, such as course/faculty loadings, contracts, and course outline reviews
Develops and updates master delivery schedules and semesterly course delivery plans for a portfolio of parttime delivered programs
Supports the onboarding of faculty through the onboarding process, including cofacilitation of faculty onboarding sessions
Responds to a variety of inquiries that require knowledge of College policies, procedures, and services, as well as School of Business and collegewide Continuing Education practices
Recommends options to help inform the Chair decisions on teaching assignments
Reviews data in order to complete complex administrative tasks as required including, but not limited to, document formatting, data manipulation, and analytics
Develops annual programspecific projected budgets and revised budgets, based on actual student enrolment data and other relevant information
Investigates and brings forward ideas for new potential offerings by documenting students' interests, conducting labour market research, and periodic competitor review
Identifies, develops, and implements resources to support the student experience at the School of Business Parttime Studies in consultation with leadership
Responsible for accurately tracking the progress of each parttime student within respective portfolio, in order to accurately advise students on upcoming options to meet their longterm academic goals
Facilitates virtual student orientation sessions for parttime students, to address common issues and questions
Assesses student requests, concerns, and/or complaints and facilitates problemsolving using college information systems and resources
Acts as the contact for parttime program inquiries and refers to Chair, Manager, Program Coordinator and/or other departments when appropriate
Conducts regular meetings with relevant Chairs/Program Managers/coordinators/advisors to help ensure efficient and effective service delivery for parttime students in portfolio programs
Prepares individualized student transition plans for students during program design changes and/or program suspensions, in collaboration with appropriate areas, such as Chair, Program Coordinator, OntarioLearn team members, affiliate colleges, and/or designating bodies
Attends events, prepares, and maintains marketing materials to promote programs, including banners, program flyers, handbooks, videos, etc. and ensures accuracy of publicly available programming information
Facilitates programspecific information sessions and virtual and/or inperson Continuing Information sessions for prospective students
Prepares professional social media posts and enewsletter copy to promote various department offerings and events
Actively participates in, documents, and coordinates formal College quality initiatives and implements follow up activities as required within the scope of this position, including the Annual Program Review (APR) and Major Program Review (MPR) processes
Prepares formal written Program Advisory Committee (PAC) reports for each relevant portfolio program on a biannual basis
Makes recommendations to be reviewed by management with regard to process improvement in the planning, operations, and metrics of School of Business operations and programming

Qualifications:

Twoyear Diploma in Office Administration, Business Administration, Social Sciences, or related field is required
Three years of practical work experience in a customer facing role; preferably within an educational institution or community services environment
Ability to meet deadlines and work under pressure
Ability to communicate effectively and respond appropriately to internal and external stakeholders
Highly organized and flexible to accommodate changing priorities; able to work independently
Ability to collect, manipulate and analyse information and prepare a variety of reports and documents

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