technical support agent - Mississauga - RemitBee™

    RemitBee™
    RemitBee™ Mississauga

    6 days ago

    Description

    Overview

    Languages: English

    Education

    • College/CEGEP

    Experience

    7 months to less than 1 year. On site. Work must be completed at the physical location. There is no option to work remotely.

    Responsibilities

    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Provide customer service

    Additional information

    Personal suitability

    • Accurate
    • Client focus
    • Organized
    • Team player

    Benefits

    Health benefits

    • Health care plan

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