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    Manager, Client Care and Operations - Toronto, Canada - VHA Home HealthCare

    VHA Home HealthCare
    VHA Home HealthCare Toronto, Canada

    10 hours ago

    Default job background
    Full time
    Description
    :

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centered care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat." Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us "I love the inclusive culture. I feel welcome and at home." View more comments from VHA clients and their family members.

    We are seeking:

    Manager, Client Care & Operations – Central East

    Permanent Full-time (Hybrid Model)

    What will be your role?

    The purpose of the Manager, Client Care and Operations role is to ensure the delivery of high quality multidisciplinary services in one or more defined geographic areas of operations. Areas of focus include client experience, staff and provider experience, clinical oversight, quality/performance indicators, and training and development, within budgetary guidelines established by the Regional Director. This role includes monitoring operations relating to all aspects of service delivery, human resources and ensures that all activities are conducted within VHA's policies, procedures and standards of confidentiality. This role also acts as liaison between VHA, its funders and the community, and functions as a member of VHA's management team.

    What makes VHA's compensation unique?

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events

    • Required Qualifications:

  • Graduate of a recognized university program
  • Current certificate of competence in a regulated health profession
  • Advanced knowledge of personal support, nursing and rehab therapy service delivery in the Community Health Care Sector with ideally 5 years of progressive management experience
  • Superior knowledge of clinical service processes and current health care and related issues
  • Extensive knowledge of community programs and resources
  • Established reputation in community based health care
  • Strong team building and staff development capabilities
  • Ability to develop and work with a budget
  • Knowledge of CQI processes
  • Skills and experience in customer service techniques such as de-escalation and dispute resolution
  • Demonstrated ability to lead program development and implementation.
  • Superior writing skills
  • Excellent interpersonal skills
  • Strong planning; prioritizing, problem solving and project management skills
  • Good computer skills and technology knowledge including word processing and spreadsheet applications
  • Demonstrated interest in professional self-development and maintenance of membership in the appropriate professional association(s) and respective College

    • Accommodation and VHA's commitment to DEI

    At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

    VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

    Thank you to everyone who applies. We will review applications as they are received. We'll only be contacting those selected for further discussion.

    In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.

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