Service Team Leader - Edmonton, Canada - All Weather Windows

All Weather Windows

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

I'm ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I'm ready to make my mark._

_ Are you ready?_
Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada.

Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

We are currently recruiting for a
_Service Team Lead _for our Edmonton Service Department.

This individual is responsible for preparing and managing service run sheets and provide up-to-date information regarding service scheduling to other customer solution center employees.

They would also be responsible for communicating AWW policies and safety information to service technicians and covering the responsibilities of other Customer Solution Center employees when needed.

In this position, you will be responsible for...

Prepare and Manage Service Run Sheets

Types accurate service run sheets for technicians and lockout crews
Verifies appointments are tracked appropriately
Ensures there are no duplicate appointments on the run sheets and ensures run sheets are not overbooked
Locates paperwork regarding service appointments as needed
Communicates with order desk, advising them when runs are full
Ensures service technician off days are recorded to prevent appointments being booked for them
Communicates with the Service Supervisor or Operations Manager to accommodate vehicle maintenance in the service schedule

Communication with Service Technicians

Ensures service technicians receive all company memos
Provides safety information to service technicians on a daily basis (i.e. toolbox talks)
Communicates AWW policies and procedures to service technicians and answers their questions when required

Training Coordination

Monitors safety training certifications for service technicians to ensure they are valid
Liaises with Health and Safety to register service technicians in all required safety training courses
Schedules training for in a manner which does not disrupt the service schedule
Arranges onthejob training for new hires

Walk-In Customer Service

Assists customers who arrive in the service department, answering questions as needed
Arranges for replacement parts or screens to be ordered for customers

Other

Provide mentorship to the service team through guidance and support
Covers duties of Field Service Supervisor when required
Tracks glass templates and sealed units that need to be remade

Primary Qualifications Required:

High School Diploma required
Postsecondary education related to position ideal
Window and door service experience required
Supervisory or leadership experience is ideal

MS Office

Outlook, Word, Excel
Product and service knowledge
Thorough understanding of regional location needed
An exceptional company is founded upon exceptional people. At All Weather Windows, we invest in our people and are always looking for new opportunities for our employees to grow alongside our business, working together as part of a team to achieve success. We've been continually recognized by our attention to employee satisfaction and, as a result, the commitment and hard work of our employees has been acknowledged through awards and media recognition._ _If you embrace variety and change and are looking for a growth environment favouring the development of competencies, then come join us_

At All Weather Windows, we continuously work together to build and promote an inclusive environment that attracts talented individuals and shows our commitment to celebrate and promote diversity.

Our dedication to diversity, equity and inclusion means that whatever the visible or invisible differences, we are fostering an environment where everyone has equal opportunity to bring their best selves to work, to be heard and be valued.

We believe that our differences are what make us great.

If you believe this role is the right next step for you, regardless of the criteria we've listed, we encourage you to apply.