Customer Service Representative/coordinator - Mississauga, Canada - CBI Health

CBI Health

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)
We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program.

As a Customer Service Representative you'll be part of a team assisting the Personal Support Services program.

You must be driven to help others in a compassionate and caring way while balancing the pressures of a busy environment.

PRIMARY DUTIES

As a Customer Service Representative/Coordinator, you will:

Responsible for assisting client inquiries over the phone
Basic scheduling of client visits
Promote client retention
Follow up with client inquiries and concerns on a timely basis
Documentation as required
Work with management on special projects and other related projects as assigned

QUALIFICATIONS
To take on the role of Customer Service Representative/Coordinator, you must:

Have exceptional customer service skills including excellent telephone etiquette
Demonstrated computer literacy skills including Microsoft Office (Word, Outlook, Excel)
Be able to remain calm in stressful situations
Demonstrate understanding and compassion when dealing with complex clients and challenging situations involving customers and field
Be a detailoriented, adaptable and customerfocused team player
Combine strong interpersonal skills with analytical problemsolving abilities
Be selfdirected, goaloriented and able to manage time and priorities effectively
Possess medical knowledge or a medical background, and supervisory skills will be considered assets, and French speaking an asset

Join us at CBI Health - where working together makes great things happen.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process.

Please inform your recruiter if you have any accommodation requests.