Workforce Management Analyst - Saint-Hyacinthe - beBeeWorkforce

    beBeeWorkforce
    beBeeWorkforce Saint-Hyacinthe

    6 days ago

    Full time

    Job title: Workforce Management Specialist

    Description

    Job Title: Workforce Optimization Specialist

    About the Role:

    We are seeking a highly skilled Workforce Optimization Specialist to join our team. This role will play a crucial part in ensuring that our workforce is utilized efficiently and effectively.

    • In this capacity, you will be responsible for monitoring and analyzing the quality of telephone service provided, as well as transactions carried out on a monthly basis.
    • You will analyze various indicators impacting capacity, provide insights to inform decision-making, and develop recommendations accordingly.

    Responsibilities:


    The selected candidate must possess at least three years of experience in workforce management. He or she should have excellent analytical skills with attention to detail. The successful candidate should also demonstrate strong communication skills with ability to influence diverse stakeholder groups.


    • Able to think strategically and convert strategy into actionable steps


    • bsp

      Bilingualism Requirements (Quebec):

      Speaking both English & French fluently is mandatory due regular interactions across Canada.
      P/Bilingual candidates encouraged.),

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