Manager, Provincial Dispatch - Toronto, Canada - Ministry of the Solicitor General

Ministry of the Solicitor General

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking for a management opportunity which will allow you to think outside of the box and showcase your strong leadership, coordination and problem-solving skills?

Do you possess experience in a 24/7 work environment and extensive knowledge of operational processes and procedures?

The Ministry of the Solicitor General is seeking five (5) motivated individuals to manage the Provincial Dispatch & Transportation Unit, provide strategic leadership and direction, and oversee a 24/7 front-line operation.

In this position, you will manage a large team in the delivery of dispatch and mortuary services, programs and procedures that are integral to the death investigation system in Ontario.

Consider this exciting role where you can make a difference to the public safety and wellbeing of Ontarians and lead essential services to the pubic and emergency management

About us:

The Office of the Chief Coroner (OCC) for Ontario provides death investigations and inquests to ensure that no death will be overlooked, concealed or ignored.

The findings are used to generate recommendations to help improve public safety and prevent deaths in similar circumstances.

About the Ontario Public Service (OPS): We are one of the largest employers in the province, employing more than 60,000 people. Every day we are modernizing government operations and improving public services. We have a wide range of meaningful and rewarding career opportunities in communities across Ontario. We welcome new ideas and new people, encourage learning and development, and reward achievement. No matter the position, we live the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency and responsiveness.

What a career in the OPS can offer: We are committed to be an employer of first choice, creating a positive and inclusive work environment. In addition to flexible work arrangements, collegial and professional work culture, career growth and development and on-the-job training to help you succeed, we offer a competitive total compensation package, which includes an attractive salary, defined benefit pension plan, comprehensive health and dental plan and much more.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the

OPS Anti-Racism Policy, the

OPS Diversity and Inclusion Blueprint, and the

Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?: In this role, you will:

Lead and manage dispatch and mortuary services by providing strategic oversight of the development, delivery, evaluation, and enhancement of programs, systems and policies and procedures
Provide direction and leadership to dispatch and mortuary teams to effectively deliver service operations
Oversee the development and implementation of operational training, policies and procedures and stringent health and safety programs/protocols for the delivery of effective mortuary and body management services
Ensure compliance with quality assurance policies and standard operating procedures during all aspects of the death investigation process.
Coordinate facilities management requests and equipment procurement and associated financial responsibilities in a contact centre and complex service delivery environment.
On a rotational basis, provide 24/7, afterhours, oncall management oversight for the 24/7 provincial dispatch and body transportation programs
Develop and recommend evidencebased program/service delivery options and best operational practices and standards in a high volume, timesensitive environment
Participate in modernizing operational policies, procedures and standards.

How do I qualify?:

Strategic Leadership:

You have excellent analytical and strategic thinking skills along with a sound judgement and political acuity to deal with a variety of sensitive issues.
You have a teamfocused leadership style to deliver on integrated program objectives while facilitating a positive working environment and developing inclusive and engaged teams and partnerships
You have strong planning and analytical skills to assess information and situations, develop and implement solutions and are committed to innovation and service excellence
You can champion and lead change initiatives related to business, process