- Providing quality care and ensure value for money to ensure care is available for patients with the greatest need
- Earning the trust of health system and community partners, to support patients across the continuum of care
- Fostering a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience
- Provides leadership to enable front-line staff to fulfill the following obligations, within the context of our organizational values:
- Identify the patient's care needs
- Explore the options best suited to meet the patient's needs and personal situation
- Determine the patient's eligibility for government-funded services and settings
- Gather information about providers (home, community support services and residential care) in the patient's area
- Find out how services are delivered
- Determine the availability of financial subsidies for particular service options
- Arrange for delivery of government-funded home and community support services
- Apply for admission to a day program, supportive housing or assisted living program, or certain chronic or rehabilitation beds
- Apply for and arranging admission to a long-term care home
- Get on the appropriate waiting lists.
- Provides safe, quality care and ensures value for money to ensure care is available for patients with the greatest need.
- Familiarizes self and others with best practice standards in evidence-based care, to provide appropriate organizational leadership.
- Supports the development, review and implementation of policies, procedures, and guidelines in accordance with relevant legislation.
- Upholds organizational objectives through achievement of key performance indicators (KPI's) (see Appendix)
- Earns the trust of health system and community partners, to support patients across the continuum of care
- Consults with Director and other Managers to support standard operating practices across patient care teams
- Develops and maintains open, trusting and collaborative internal and external relationships in the interest of patients and families, across the continuum of care
- Engages and motivates staff members to achieve high quality patient care and patient experience
- Represents HCCSS with integrity and professionalism
- Participates and where required provides leadership to internal and external committees and projects to improve patient experience
- Provides coverage for other Managers as required/requested
- Provides on-call coverage as required/requested
- Acts as an operational link with service providers, as required
- Provides leadership for responsiveness to patient, partner and public feedback
- Fosters a workplace where people want to be, recognizing the strong correlation between staff satisfaction and patient experience.
- Monitors, analyses and provides recommendations related to indicators for patient experience, the provision of patient care, partnerships, stewardship and human resources and implements changes as required
- Contributes to health system transformation by collaborating effectively with internal and external partners to achieve patient and family centered goals
- Holds self and others accountable and able to achieve corporate objectives
- Collaborates with human resources to ensure the desired skills sets for success in patient care are achieved
- Demonstrates flexibility to adjust to rapidly changing conditions, challenges and requirements
- Provides direction and support to other Managers and Senior Managers
- Strives for continuous improvement
- Practices based on principles of Lean process improvement methodology
- Prepares reports/presentations and delivers as required
- Promotes patient safety in alignment with the Vision, Mission, Values and Strategic Directions of HCCSS
- Works within the basic principles of patient safety by doing the right thing for the right patient, using the right method at the right time
- Adheres to HCCSS's patient safety policies and procedures
- Baccalaureate degree in health-related field. Registered Nurses with a Diploma in Nursing shall receive equal consideration.
- Practitioner in one of the following health disciplines: nursing, physiotherapy, occupational therapy, medical social work, dietetics, respiratory therapy or speech-language pathology
- Registrant in good standing with a Regulated Health Professional body
- A minimum of five years working in a health-care capacity
- Demonstrated experience leading staff and working with diverse teams and stakeholders
- The ability to work virtually and in office based on the needs of the organization. Travel is required between the sites of HCCSS HNHB.
- Excellent verbal and written communication skills
- Solid critical thinking, conflict resolution and problem-solving skills
- Strong leadership, coaching and mentoring skills
- Strong customer service orientation
- Strong understanding of HCCSS operations and patient experience
- Solid understanding of performance measurement (including analysis, interpretation and reporting of metrics)
- Demonstrated ability to lead complex change management processes
- Strong computer skills and the ability to use a variety of software programs (including MS Office suite)
- Knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RAI, etc.)
- Practical knowledge and understanding of relevant legislation (for example, but not limited to: Long-Term Care Act, Nursing Homes Act, Health Insurance Act, Employment Standards Act, French Language Services Act, Regulated Health Professionals Act etc.)
- Working experience within HCCSS preferred
- Possess the following attributes and demonstrates them in day-to-day activities:
- Loyalty to vision and to the leadership of the organization
- Relationship building
- Ability and willingness to change
- Autonomy
- Rapid execution
- Results-orientation
- Professionalism
-
Registered Ultrasound Technologist
Found in: Indeed CA C2 - 1 day ago
Hamilton Health Sciences Niagara Falls, Canada Full timeNote: Posted wage rates are as of April, 2022. HHS is currently in negotiations to renew our Collective Agreement with OPSEU Local 273. Any increases to wage rates that may come as a result of negotiations, will be retroactively applied once negotiations are completed, and a new ...
-
Part Time Occupational Therapist Job
Found in: Jooble CA O C2 - 1 day ago
Saint Elizabeth Niagara Falls, ON, Canada Part timeJoin SE Health as a Part -Time Occupational Therapist in the Niagara Falls · Independent Contractor options avaliable · SE Health Occupational Therapist are the best of the best. When you choose to join SE Health, you join a diverse, collaborative, and supportive care team wher ...
-
Senior Sonographer
Found in: Jooble CA C2 - 4 days ago
Hamilton Health Sciences Niagara Falls, ON, Canada Full timeHHS is currently in negotiations to renew our Collective Agreement with OPSEU Local 273. Unit Summary* · As Ontario's most comprehensive healthcare system, and the only one in the province to provide care from pre-birth to end of life, we offer endless opportunities. We are the l ...
-
Research Technologist
Found in: Jooble CA C2 - 4 days ago
Hamilton Health Sciences Niagara Falls, ON, Canada Full timeAs one of Canada's largest and most diverse hospitals, we're providing advanced care to people of all ages from across the province. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader, all at HHS. · We are the large ...
-
Occupational Therapist
Found in: Jooble CA O C2 - 4 days ago
Saint Elizabeth Niagara Falls, ON, CanadaMake an Impact on People's Lives; Join SE Health as a Full -Time Occupational Therapist in the Niagra Falls · Eligible candidates will receive a $10,000 Sign On Bonus · Independent contractor options avaliable · Position Summary · SE Health Occupational Therapist are the b ...
-
Occupational Therapist
Found in: Jooble CA O C2 - 1 day ago
Saint Elizabeth Niagara Falls, ON, CanadaMake an Impact on People's Lives; Join SE Health as a Part -Time Occupational Therapist in the Niagara Falls · E igible candidates will receive a $10,000 Sign On Bonus · Independent Contractor options avaliable · Position summary · SE Health Occupational Therapist are the ...
-
Occupational Therapist
Found in: Talent CA C2 - 3 weeks ago
SE Health Niagara Falls, Canada TEMPORARYMake an Impact on People's Lives; Join SE Health as a Full-Time Occupational Therapist in the Niagra Falls · Eigible candidates will receive a $10,000 Sign On Bonus · Position summary · SE Health Occupational Therapist are the best of the best. We provide person centered care, an ...
-
cook
Found in: Talent CA 2 C2 - 2 days ago
Holiday Inn by the Falls Niagara Falls, CanadaEducation: Secondary (high) school graduation certificate · Experience: 7 months to less than 1 year · or equivalent experience · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies ...
-
cook
Found in: Talent CA 2 C2 - 4 days ago
Stacked Pancake & Breakfast House Niagara Falls, CanadaEducation: · Expérience: · Education · No degree, certificate or diploma · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare and cook special meals for patients as instructed by di ...
-
cook
Found in: Talent CA 2 C2 - 6 days ago
Holiday Inn by the Falls Niagara Falls, CanadaEducation: Secondary (high) school graduation certificate · Experience: 7 months to less than 1 year · or equivalent experience · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies ...
-
cook
Found in: Talent CA 2 C2 - 2 days ago
Holiday Inn by the Falls Niagara Falls, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intoleranc ...
-
cook
Found in: Talent CA 2 C2 - 4 days ago
Stacked Pancake & Breakfast House Niagara Falls, CanadaEducation: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · or equivalent experience · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare and ...
-
cook
Found in: Talent CA 2 C2 - 4 days ago
Stacked Pancake & Breakfast House Niagara Falls, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare and cook specia ...
-
medical administrative assistant
Found in: Talent CA 2 C2 - 4 days ago
MedCare Clinics Niagara Falls, CanadaEducation: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · Work setting · Clinic · Hospital/medical facility or clinic · Tasks · Coordinate the flow of information · Interview patients to obtain case histories · Open and distribute regul ...
-
medical administrative assistant
Found in: Talent CA 2 C2 - 4 days ago
MedCare Clinics Niagara Falls, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Work setting · Clinic · Hospital/medical facility or clinic · Tasks · Coordinate the flow of information · Interview patients to obtain case histories · Open and distribute regular and elect ...
-
cook
Found in: Talent CA 2 C2 - 1 day ago
13126927 CANADA INC Niagara Falls, CanadaEducation: No degree, certificate or diploma · Experience: 1 year to less than 2 years · Work setting · Restaurant · Urban area · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare an ...
-
cook
Found in: Talent CA 2 C2 - 6 days ago
Queen's Coach Family Restaurant Niagara Falls, CanadaEducation: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare an ...
-
cook
Found in: Talent CA 2 C2 - 4 days ago
Purplemint Kitchen Niagara Falls, CanadaEducation: No degree, certificate or diploma · Experience: 1 year to less than 2 years · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare and cook specia ...
-
cook
Found in: Talent CA 2 C2 - 6 days ago
Queen's Coach Family Restaurant Niagara Falls, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare and cook speci ...
-
cook
Found in: Talent CA 2 C2 - 4 days ago
Moksha Indian Bistro Niagara Falls, CanadaEducation: · Expérience: · Education · No degree, certificate or diploma · Work setting · Restaurant · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food allergies or intolerances · Prepare and cook special meals for ...
Full Time Manager, Patient Services - Niagara Falls, Canada - Home and Community Care Support Services
Description
CARE AND BE CARED FOR – THIS IS YOUR HOME
The Patient Services Manager is accountable for achieving corporate objectives as they support the organization's mission, vision and values, achieving corporate objectives, and acting as an ambassador on behalf of the organization. The Patient Services Manager supports the commitment of HCCSS HNHB to improving patient experience by:
Reporting to a Director, Patient Services this position supports access to services for seniors, people with disabilities and people who need health care services to help them live independently in the community, transition to home, avoid hospitalization when possible, or premature institutionalization.
The Patient Services Manager will collaborate with internal and external partners and, in conjunction with the Director, develop strategic plans to support corporate objectives related to their portfolio. The incumbent will provide leadership to front-line staff to ensure exemplary experience for the patients and families we serve.
What will you do?
Patient Care
Relationship Management
Leadership
Patient Safety
What must you have?
What would give you the edge?
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
All applications will be reviewed; however, only those selected for an interview will be contacted.