Business Systems Analyst - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Business Systems Analyst (ServiceNow experience is a must)

What is the opportunity?

Are you an individual who is interested in making an impact to a platform used across the entire enterprise? Are you also looking to work in an agile environment which can provide the opportunity to utilize or enhance your cross-disciplinary skills? The Sr Business Systems Analyst partners with IT and assigned business line(s) to assess, research, analyze, develop and document business and systems needs to support the myMarketPlace UX and Enablement team which is committed to improving user satisfaction and efficiency within the ServiceNow platform.

This individual will be able to work across multiple disciplines - business analysis, development, and quality assurance to augment their day-to-day tasks and assist the team holistically.

What will you do?

Perform requirements stakeholder analysis to identify impacted or influencing groups and stakeholder requirements responsibilities; develop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates; manage risks, assumptions and constraints for requirements, and communicate to appropriate parties; define the business analysis approach including tasks and deliverables based on the project and delivery methodology; lead requirements prioritization and leverage techniques to drive out business priorities; facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
Support the development of the enduser documentation and training; provide guidance and support to build the capabilities of the other team members and colleagues; support the consistency of standards and adherence to enterprise requirements methodology within own BA team; effectively communicate and build rapport with team members and stakeholders
Leadership and Relationship Management
Identification and endtoend delivery of continuous improvements of processes
Will function in an agile team environment and may be involved in assisting in multiple roles executing test scripts and completing small to medium development tasks creating workflows utilizing ServiceNow orchestration, UI design, ACL, and business rules

What do you need to succeed?

Must haves

Proven experience with various project delivery methodologies such as Waterfall, Iterative and/or Agile
Experience in requirements planning and prioritization including stakeholder analysis and effort estimation
Requirements elicitation techniques such as Document analysis, Interviews, Facilitated workshops, Observation, Prototyping, Focus groups, Surveys and Documentation
Requirements management and communication requirements walkthroughs; scope and change management; traceability; configuration management, Backlog Management
Working experience with IT Development and IT Service Management processes
Working experience with ITIL best practices and procedures
General technical understanding/experience in a variety of hardware and software platforms

Nice to haves

HTML or HTML5, SQL, JAVA script
Experience driving requirements definition through Design Thinking exercises
Experience building and executing testing scripts
Experience as a technical analyst on hardware and software platforms
Working knowledge of ServiceNow

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to building close relationships with the business

Lin-Hybrid

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-AB-CALGARY, CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and a