Quality Assurance - Vancouver, Canada - CMHA BC

CMHA BC

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THE JOB
Canadian Mental Health Association, BC Division is looking for a Quality Assurance and Training Coordinator.

As part of the Quality Assurance and Training Coordinator Team, Quality Assurance and Training Coordinator provides operational support for the _Bounce Back:
Reclaim Your Health _Program delivered across the province.

The Quality Assurance and Training Coordinator monitors and supports community coaches to deliver a telephone-based structured self-management program for anxiety and depression, for adults and youth.

DUTIES AND RESPONSIBILITIES

Participate as part of the project team, providing operational input into the development, implementation and interpretation of program policies and procedures, when required.
Liaise with the Bounce Back Program coaches at branch sites, including conducting regular telephone consultations to discuss common areas of challenge and to ensure adherence to policies and procedures.
Monitor coach caseloads and troubleshoot on technical and procedural matters.
Coordinate, initiate and identify needs for new coach training.
Participate in the planning and delivery of coach professional development events and coach evaluations.
Train coaches on database entry and troubleshoot database problems.
Ensure the integrity of the database and follow all relevant privacy legislation and program protocols in the event of a privacy breach
Provide support to National Manager around other evaluation activities, as required.
Perform additional duties as required.

ABOUT YOU
Education

Bachelor's degree in Social Work, Psychology, or related discipline.
Training and knowledge in Cognitive-Behaviour Therapy delivery

Experience

Minimum two years' experience in supporting persons with mental health problems.
Experience working and providing feedback through nonfacetoface methods.
Experience in a supervisory role an asset.
Experience with electronic medical records database is an asset.
Personal experience with mental health issues and services, through self or loved ones, is an asset.

Skills and Abilities

Excellent interpersonal, organization and verbal and written communication skills.
Ability to think strategically and conceptually, as well as have the ability to adapt programs and program delivery as required.
Excellent presentation skills.
Must have excellent time management skills and be able to coordinate and respond to multisite requirements in a timely manner.
Strong computer literacy skills including MS Outlook, MS Word, Excel, PowerPoint, database management.
Ability to work collaboratively with other team members and have the ability to work with mínimal supervision.

WORKING CONDITIONS

This is a 1.0 FTE position located in Vancouver, Victoria or remotely.
This is a 1year term position.
Overtime may be required in this position.
Some travel is required.
The position is unionized through the Health Sciences Association of B.C with the Health Science Professionals bargaining unit and the hourly rate is $35.70.

ABOUT US

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians.

As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

HOW TO APPLY
**_ We respectfully acknowledge xmθkym (Musqueam), Skwxwú7mesh (Squamish), slilwta (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located._