Restaurant Success Manager - Toronto, Canada - Foodee

Foodee

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our corporate catering platform.

We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

We're looking for a RESTAURANT SUCCESS MANAGER based in Toronto or remote who is excited to support our restaurant partners.

This is a great opportunity for a service professional who is passionate about supporting local restaurants by connecting them to great corporate orders.

KEY RESPONSIBILITIES:

Understand Foodee's ideal partner profile and journey through the product from sales lead to live on the platform
Own the postsales partner journey to create efficient, mutually beneficial partnerships with operators
Minimize unwanted churn by managing restaurant partner health
Monitor trends in restaurant errors, follow up on escalated cases and manage restaurant error discounting
Work closely with restaurant partners to optimize their offering through Foodee and ensure they are maximizing their potential order volume on the platform
Maximize partner adoption of Foodee's Restaurant Dashboard to increase successful client orders
Synthesize partner feedback and collaborate with Product Management on improvements to the restaurant experience
Work closely with the Sales & Customer Success teams to understand client insights and communicate to partners; work closely with Service Delivery team to prepare partners for top notch 'day of' experience
Be an advocate for local food culture through Diversity & Inclusion initiatives with restaurant partners

SKILL SET EXPERIENCE:

2+ years in account or partner management
Relationship Building
Service-Oriented
Results-Driven
CRM (Salesforce) Familiarity
Experience with Excel/Google Sheets
Ability to Interpret and Communicate Basic Trends in Partner Data
Nice to have: Restaurant or Hospitality Experience

OUR BENEFITS INCLUDE:

Paid time off, including sick, vacation & quality of life days
Paid statutory holidays
Monthly health & wellness reimbursement
Professional development reimbursement
Workfromhome flexibility; fully remote applicants accepted but must be able to work EST hours

REPORTS TO:

Director of Operations and Service

DIRECT REPORTS:
None