Training Operations Manager - London, Canada - St. John Ambulance

St. John Ambulance
St. John Ambulance
Verified Company
London, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

PURPOSE OF THE JOB_

  • Oversight and training of Client Services Representatives
  • Ensure appropriate coverage of training operations
  • Coordination of Instructors' course schedules and course supplies to ensure an effective implementation of the scheduling process
  • Training program quality assurance, new course implementation and training expansion
  • Manage all aspects of the training operations for the SWO Region

ESSENTIAL DUTIES

  • Manage the regional team of Client Services Representatives ensuring highest levels of client service is being met.
  • Build training course calendars for the SWO region and coordinate first aid Instructors for all courses
  • Maintain the first aid instructor base, initiating quality assurances and recruitment as necessary to maximize course offerings. Evaluate Instructor performance, respond to Instructor concerns and maintain accurate instructor files
  • Respond to new first aid instructor inquires, guiding them through the process of becoming an instructor with St. John Ambulance, conduct interviews and orientation
  • Evaluate the profitability of courses based on participant volumes and branch standards using tools provided
  • Ensure Microsoft D365 database and course calendars up to date with current course offerings and accompanying information
  • Respond to client or student issues/complaints in a timely manner and implement solutions
  • Ensure control of inventory of training course supplies, training equipment and sales items, or provide oversight to a designate
  • Liaise with the Executive Director on new course offerings, satellite location opportunities, financial management and reporting on training department
  • Contribute to creative process. Present ideas for increasing sales, improving client service or system efficiencies and provide further support as required
  • Participate in selection, onboarding, administration of employee evaluations and provide report to the Executive Director.
  • Provide oversight to ensure timely Client Services Representatives projects are completed according to deadlines including renewal notices, leads and other course related promotional activities as needed
  • Provide oversight to the Client Services Representatives on invoicing issues and provide training as needed
  • Other duties as required by the Executive Director

KNOWLEDGE/SKILLS/EDUCATION/EXPERIENCE

  • Proficient in

Microsoft Office:
Word, Excel, PowerPoint

  • Strong client service focus
  • Strong attention to detail
  • Strong communication skills both verbal and written
  • Strong organizational skills
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This job profile reflects the general details considered necessary to perform the principal functions and shall not be construed as an interpretation of all work requirements inherent in the job._


Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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