Building Service Advisor Ii - Halifax, Canada - Halifax Regional Municipality

Halifax Regional Municipality

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Posting- The Building Service Advisor II assists with the effective and efficient operation of Facility Maintenance Service centres. As a member of a current team of five Service Advisors, the position is part of a team environment responsible for establishing initial work order priority levels and actioning any emergency requests through communication with supervisors, trade staff and contractors.

DUTIES AND RESPONSIBILITIES:

Records and tracks all pertinent service calls and maintenance information through the computerized work order system (City Works/CMMS)
Establishes initial work order priority levels for Operations Support, HRMfunded facilities, community FOAs (Facility Operating Agreements) and actions any emergency requests for leased properties communicating with trade staff and external contractors
Assists in acquisition issues, warranty issues, disposal issues and capital funded projects
Determines applicable service providers and initiates the response process
Ensures all work related to work orders is charged to appropriate cost centre in SAP, i.e., labour costs, material costs, equipment costs, contractor costs and unit of work completed preventing negative implications on assigned budgets
Creates and manages master data records using lifecycle asset management
Reviewing outstanding work orders, historical and service documents for review and use by management and external providers using SAP PM (Planned Maintenance, RE (Real Estate) and various databases for facility inventory
Receives and directs inspection reports to Fire Services and Corporate Security as required, meeting the National Fire Code of Canada (NFCC) and others
Customer service followup of work in progress; completed and cancelled requests
Plans and coordinates equipment data records and manage service equipment plans
Generates work orders for internal technicians and vendors
Provides operational support for events and projects located within the Municipality, i.e. setting up work orders for cleaning and extra maintenance for special events
Designs and maintains process documentation associated with service delivery, i.e., costing reports for cleaning products. Generates and completes utility tracking and service hookup and disconnections for buildings
Generates real estate expenditure reports for each facility for budgetary analysis, preventative maintenance module and real estate module
Manages the electronic Facility File Library which outlines all compliance and life safety information

QUALIFICATIONS

Education & Experience:

A postsecondary certificate or diploma in business administration or real property management, including minimum Grade 12 or GED
Three years' experience in a computerized office environment with proficiencies in current versions of SAP or asset management software, City Works
Two years' experience in database management and reporting, ideally with a computerized facility maintenance management system or similar system
Three years' proven experience working in an environment related to building system maintenance and operation (e.g., HVAC, Plumbing, Electrical, Structural, etc.)
An equivalent combination of education and experience may be considered.

Technical/Job Specific Knowledge and Abilities:

Knowledge of municipal government processes and procedures. Knowledge of Halifax Regional Municipality as a geographical area
Knowledge of technical trades and prioritizing/planning work requests and scheduling
General knowledge of building systems and operations (e.g., HVAC, Plumbing, Electrical, Structural, etc.)
General knowledge of preventative maintenance and asset management practice and procedures
Ability to work collaboratively and communicate with Trades Supervisors, Trades Superintendent, and Property Management team, Corporate Security Team, Procurement Service Representatives and Project Managers
Demonstrated ability to perform general office procedures
Must have a good attendance record
Accurate, timely keyboarding and spread sheet skills

Security Clearance Requirements:
Applicants may be required to complete an employment security screening check.-
COMPETENCIES: Analytical Thinking, Communications, Customer Service, Decision Making, Organization/Planning, Teamwork and Cooperation (including Achievement Motivation, Flexibility, and Initiative), Value and Ethics, Valuing Diversity
WORK STATUS: 1 term full-time position (up to 18 months)
HOURS OF WORK: Monday - Friday, 8:00a

m - 4:00pm, 35 hours/week
SALARY:
NSGEU local 222, Level 7, $36.14/hour
WORK LOCATION: 375 Cowie Hill Rd, Halifax
CLOSING DATE: Applications will be received up to
-
11:59pm on December 3, 2023

Please note - We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted