Fraud Operations Analyst - Toronto - Questrade Financial Group

Description

Join to apply for the Fraud Operations Analyst (Questbank) role at Questrade Financial Group.

Questrade Financial Group (QFG), through its companies – Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc. – provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

At QFG, we are everything a traditional financial institution is not. You will be part of a collaborative team that cares deeply about our mission and each other. Your teammates will help you conquer challenges, push boundaries and discover what you are truly capable of.

We have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, you can unleash your creativity and curiosity with no limits.

Benefits

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Hybrid work‑life balance with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with a diverse team in an inclusive and collaborative environment

About the Role

The Fraud Operations Analyst oversees the daily operations and structural components of the Fraud Operations Department, including functions outsourced to third‑party service providers and internal roles such as Managers, Supervisors, Senior Investigators, Investigators, Fraud Officers, and prevention, detection, analysis, mitigation, and recovery of fraud for Questbank.

Reporting to the Senior Manager, Fraud Operations, the Analyst supports the successful execution of the bank's fraud mitigation strategy, balancing loss reduction, regulatory compliance, and a positive customer experience. This role focuses on supporting the operational foundation of the Fraud team by assisting in the development and maintenance of key documentation (procedures, playbooks), managing accurate case tracking and reporting, and coordinating efforts with internal partners and external vendors.

Responsibilities

Analysis and Reporting Support

• Prepare, generate, and maintain regular reports and dashboards detailing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to fraud losses and operational efficiency.
• Assist in ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.
• Ensure accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.

Operational Documentation and Readiness

• Draft, update, and organize critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies.
• Assist in the preparation of training and awareness materials for the Fraud team and business partners.
• Gather and organize documentation and evidence for internal audits, compliance reviews, and regulatory submissions related to fraud controls.

Stakeholder Coordination and Execution

• Schedule, prepare materials for, and document outcomes of working sessions and meetings with internal stakeholders (e.g., IT, Cyber, Operations).
• Coordinate operational inquiries and information exchange with external partners such as Interac, VISA, and MasterCard, as directed by the Senior Manager.
• Serve as a working team member on fraud management projects, executing assigned tasks related to the implementation of new tools, systems, or process improvements.

Qualifications

• Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field.
• 1–3 years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry.
• Strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external.
• Self‑motivated, energetic, results‑oriented, and committed to adding value.
• Solid understanding of Google Suite and its functionality.
• Strong analytical skills across banking and investment products, with the ability to interpret complex data and identify patterns and trends.
• In‑depth knowledge of fraud schemes, techniques, and emerging trends across financial products and services.
• Solid knowledge of regulatory requirements related to fraud prevention and reporting, such as AML and KYC regulations.
• Proficient in utilizing fraud detection tools, data analytics, and risk management technologies.
• Exceptional problem‑solving and decision‑making abilities, with keen attention to detail.
• Strong time‑management and organizational skills, able to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work.
• Excellent planning, presentation, project management, and relationship‑building skills.
• Excellent written communication skills, capable of drafting procedures, scoping documents, and meeting summaries at the appropriate level of detail.
• Understanding of industry KPIs and KRIs.

Additional Kudos (If You…)

• Professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE).
• Solid knowledge of fraud and privacy legislation across multiple provinces.

Commitment to Diversity and Inclusion

Questrade Financial Group of Companies is committed to fostering a diverse, inclusive, and accessible work environment. Individuals are treated with dignity and respect. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

The Applicant Tracking System utilizes artificial intelligence for application screening, but final decisions are subject to human review.