Rental/service Coordinator - Etobicoke, Canada - Giancola Aluminum Contractors

Giancola Aluminum Contractors
Giancola Aluminum Contractors
Verified Company
Etobicoke, Canada

2 days ago

Sophia Lee

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Sophia Lee

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Description

Rental/Service Equipment Coordinator
Permanent, Full Time

Toronto, ON, CA


Position Summary
The Rental/Service Equipment Coordinator will effectively plan and manage the equipment operations to meet customer expectations.

The Rental/Service Equipment Coordinator is accountable for many different aspects of the service operation including providing leadership, ensuring safety, as well as responsibility for maintenance and troubleshooting of equipment, staff training, warranty and technical support.

This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders.


What you'll do at Giancola Aluminum Contractors
**Determines/understands operator equipment needs through questioning and qualifying.

  • Negotiates price and volume of original orders by maximizing rate and volume.
  • Finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system.
  • Organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport).
  • Secures equipment by checking availability of equipment with shop.
  • Provides adequate notice to the Foremen for upcoming equipment requirements; coordinates with other Foreman when necessary to secure equipment.
  • Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
  • Handles operator inquiries and/or complaints in a professional manner to resolve the complaint to the satisfaction of the customer.
  • Provides a safe work environment by enforcing safety policies, cooperating with safety policies and participating in site specific safety programs.
  • Oversees warranty policy and administration to ensure maximum warranty cost recovery, minimization of current assets employed in warranty and minimization of the Company's warranty risk exposure and costs.
  • Coordinates the utilization of all necessary and/or available resources in the investigation, analysis, and reporting of significant product.
  • Collaborates with the team to create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity.
  • Coordinates the utilization of all necessary and/or available resources in the investigation, analysis, and reporting of significant product deficiencies by obtaining product deficiency information from branch and consolidate it into monthly summary reports which analyze critical unsolved problems, corrections and/or commitments, and financial risks.
  • Prepares weekly, monthly, quarterly and year end reports for management.

What we're looking for
Knowledge of parts distribution and parts management.

  • Strong administrative skills and an ability to always deliver customer satisfaction through a professional attitude.
  • Effective interpersonal skills, including tact and diplomacy with a variety of individuals and groups.
  • Knowledge and ability to enforce compliance with safety rules and regulations; to minimize injuries and meet regulatory requirements.
  • Skill in examining and improving operations and procedures.
  • Ability to supervise work assignments and allocation of technician's time to ensure best utilization in the field.
  • Planning and organizational skills, including the ability to meet deadlines and complete projects.
  • Knowledge of contract documents and specifications.
  • Knowledge of customer service standards and procedures.
  • Extensive understanding of construction equipment and materials.
  • Strong verbal and written communication skills to compile and prepare data into logical reports, briefings, and recommendations for internal and external use.
  • Strong knowledge of continuous quality improvement practices and guidelines.
  • Strong analytical, problem solving, and conflict resolution skills within a culturally diverse multilocation work environment.

What experience we prefer
College Diploma in Business Administration, a mechanical discipline or other relevant field.

  • A Bachelor's degree in Business Administration or other relevant field would be an asset.
years' experience in equipment service and maintenance.

  • Familiarity with various types of construction/industrial tools & equipment is required.
  • Experience in the construction industry would be an asset.

Salary and Benefits
$55,000 - $70,000 depending on experience

Along with competitive salaries, Giancola Aluminum provides:

  • Competitive benefits package including health, dental and vision
  • Life and disability insurance
  • Personal Time Off/Sick Time
  • RRSP
  • Professional dev
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