Server - Restaurant (Full-Time) - Canada - Accor Hotels

Accor Hotels Canada

2 weeks ago

Full time

Description

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property's exclusive hotel within a hotel luxury experience.

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York.

Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it's shareholders and yourself.

To report to duty punctually, in full uniform according to hotel appearance and grooming standards
To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet.

Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way.

To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.

To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook

To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant.

Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees.
To fully understand and follow the hotel's recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager.
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings).
Adhere to alcohol handling procedures and policies.
Previous work experience in a restaurant/food and beverage setting.
OTEC certificate an asset.
Flexibility with shifts dependent on business demands (must be available weekends).

Additional Information Do you enjoy helping others and building emotional connections to make people feel special and welcomed? You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years.

Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Daily, complimentary on shift meal provided in our staff cafeteria
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities.

Our commitment to Diversity & Inclusion:
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo#Meet James, the food and beverage manager in London

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

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