Specialist, Ground Transportation - Toronto, Canada - Greater Toronto Airports Authority

Greater Toronto Airports Authority

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability.

Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners.

Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you

As a GTAA employee, you'll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

Position Summary:

Reporting to the Manager Operations, Groundside Transportation Services, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff.

The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.

Key Accountabilities:

Monitor inbound traffic and curb congestion and redeploy contracted staff to address congestion
Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff
Oversee multiple ground transportation and parking monitoring systems and implement proactive measures, standard operating procedures ensuring customer service metrics are met
Initiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies
Track weather activity and operations which may trigger contingency plans as the need arises i.e., Cold Weather Queuing, calling in peak period taxi companies etc.
Act as a central point of contact for terminal operations ground side transportation internal and external partners
Capture data using various GT systems to assist with ongoing investigations
Liaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team
Adjust Variable Message Signs including locations and programming of messages
Report concerns to the media relations team in the IOCC (Integrated Operations Control Center) i.e. garage closure, road closure etc, that will trigger social media communications.
Generate work orders, monitor the event, and records event status. Perform followup actions to update status of incomplete events and reports findings
Maintain status logs of critical equipment and events for publication

Qualifications:

Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience
3 years experience in Airport/Airline/Ground Handler operations or similar experience in scale and complexity
Experience with groundside transportation, parking operations, and dispatch and/or call centre environment is an asset
Valid Ontario Provincial Driver's License
Obtain and retain Transportation Security Clearance at the designated level for the position

Knowledge, Skills and Abilities:

Knowledge of GTAA Ground Transportation operations including, roadways, parking garages and service providers
Knowledge of Ground side maintenance protocols and Standard Operating Procedures
Ability to train others on parking and GT systems
Ability to communicate clearly, concisely and accurately in both written and oral forms through different mediums
Ability to work on a variety of tasks simultaneously; using a Personal Computer, communications equipment and telephone, often during periods of stress and with considerable time constraints
Ability to simultaneously monitor multiple radio channels, answer phone calls as well as handling face to face inquiries
Knowledge of airport operations, including roles and responsibilities of the GTAA tenants, contractors and other agencies operating at TPIA
Familiarity with Excel, Word and Access and the ability to run queries
Knowledge of communication and dispatch equipment
Knowledge of basic Fire and Police data gathering techniques
Knowledge of terminal buildings including but not limited to; basic layout, curbs, passenger flows, primary and secondary security lines
Ability to proactively analyze situations and implement contingencies

The GTAA is a federally-regulated private sector corporation. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID