Coordinator, Statistics and Collections - Montréal, Canada - Concordia University

Concordia University

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Number:
/ P4407A

Department:
Student Accounts Services

Grade:
GR09

Campus:
Sir George Williams (Downtown)

Salary:
$ $37.43 per hour

Union:

CUSSU

Posting deadline:
January 13, 2023

Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE:

This posting represents a maternity leave replacement effective until December 2023 (extension possible)._

SCOPE

Reporting to the Manager, Student Accounts Office, the incumbent acts as a resource person for Student Accounts and its collections.

They assess individual student account situations, establish payment arrangements for students with outstanding balances and ensure that the tuition and other fees billing and payment policy is applied.

Emphasis is on the collection of delinquent accounts.

The incumbent is responsible for coordinating and processing documents and reports associated with the Student Accounts Office, billing, collections and statistics.

PRIMARY RESPONSIBILITIES

Gather and analyze statistics regarding student fee receivables, collection processes, payment, and client services.
Compile data for government reporting and prepare statistical reports.
Identify departmental needs and survey industry trends with emphasis on collection best practices.
Monitor the health of the collections and undertake appropriate action when required in response to the collection activity. Ensure the collection of delinquent accounts for students over incurring additional costs by collecting these accounts through external recovery services.
Analyze delinquent accounts as it relates to the ageing of the accounts, the total Account Receivable ledger and report. Provide financial data and reports to Financial Services, particularly to General Accounting.
Reconcile accounts receivable and other clearing accounts. Prepare journal vouchers.
Provide guidance to students by advising and directing them to the appropriate service department; establish acceptable payment agreements (within published guidelines) with students who have small to large delinquent accounts; arrange payment settlements with students and prepare formal Payment Agreement contracts.
Participate in the optimization and sound management of the accounts receivable operations by taking appropriate action with regard to the collection of overdue accounts; post adjustments, account flags and special notations to students' accounts as necessary; process retroactive adjustments, and provide guidance to other Student Account Office staff.
Undertake other tasks related to the efficient and effective functioning of the Student Accounts department as per the Supervisor.

REQUIREMENTS

Diploma of Collegial Studies (3 year technical DEC) in a field relevant to the primary responsibilities and two to four years of related work experience.
Demonstrated experience entering data into databases.
Good knowledge (level 4) of spoken and written English, in order to compose and proofread correspondence and advise staff and students about university policies in addition to statistical reporting; and basic knowledge (level 3) of spoken and written French language skills.
Proven effective experience dealing in the customer service field.
Very good interpersonal and communication skills, with ability to work with mínimal supervision and as a member of a team.
Strong numerical and analytical skills; accuracy and attention to detail.
Knowledge of Financial and Student Information Systems (SAP, PeopleSoft).
Knowledge of Accounts Receivable processes and controls.
Knowledge of University and Academic Rules & Regulations, an asset.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English.

Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands

The Kanien'kehá:
ka Nation is recognized as the custodians of the lands and waters on which we gather today

Tiohtià:
ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections wit