Support Assistant B - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 45613

Job Category:
Administrative

Division & Section:
Toronto Water, TW Customer & Technical Support

Work Location:275 Merton St.

Job Type & Duration:
Permanent, Full-time

Hourly Rate:
$ $36.55

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 09-APR-2024 to 23-APR-2024

Major Responsibilities:

Performs varied administrative tasks involving the preparation of correspondence, research, reconciliation of data and assistance with all aspects related to the administration of service programs.
Prepares manuals, reports, statistical letters, memoranda, minutes and other documents in accordance with City standards. Applies and checks layout and formatting guidelines; proof reads own and other's material.
Coordinates and maintains records/retrieval system or various records/databases using computerized management systems. Develops and updates mailing lists, manual and computerized filing systems and inventory systems.
Maintains office supply inventories, liaises with internal/external vendors and suppliers.
Coordinates meetings, events and schedules. Takes/transcribes meeting minutes.
Prepares/processes documents and handles issues of a confidential/sensitive nature with appropriate discretion.
Responsible for tracking and reporting attendance and vacation request for the unit.
Performs research on internet and intranet (e.g. 311 Knowledge Base, Toronto Water website) as required to respond to customer inquires.
Receive and pay out cash and cheques, controls, monitor and balances petty cash, prepare bank deposits, withdrawals, reconciliations and process/check financial payments.

Key Qualifications:

Considerable experience in providing customer service to various stakeholders including residential and commercial customers.
Considerable clerical/administrative experience performing tasks such as records management, reconciling financial records, preparing correspondence and handling customer inquiries in person, by telephone and in writing.
Considerable experience creating and formatting documents, reports, charts, spreadsheets and presentations.
Experience with taking and transcribing minutes.

You must also have:

Ability to utilize other software packages relevant to supporting the division's core requirements and able to utilize internet to research effectively.
Excellent communication skills, both orally and in writing and ability to compose detailed correspondence, letters and memos.
Excellent interpersonal skills with the ability to meet with and deal effectively with all levels of staff, contractors, consultants and the public tactfully and courteously.
Good organizational, analytical, problem solving and multitasking skills with the ability to set priorities in a fast paced environment to meet tight, sometimes conflicting, deadlines.
Ability to exercise independent judgement and discretion in dealing with confidential operational matters.
Ability to perform detailed, complex calculations.
Ability to plan and organize appointments, meetings, interviews, conferences etc.
Experience in fast paced, highly demanding customer service environment (Council members, officials, staff and public).
Work effectively with employees in team oriented environment.
Speed and accuracy in data entry functions.
Problem solving and decision making skills with ability to handle/resolve difficult situations in a professional manner.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

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