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    Consultant, Training and Development - Toronto, Canada - City of Toronto

    City of Toronto
    City of Toronto Toronto, Canada

    3 weeks ago

    Default job background
    Full time, Permanent Vacancy
    Description

    Responsibilities

    :
  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Develops and delivers training that supports quality client service, advanced professional development, and administrative compliance of various programs and services in accordance with Provincial directives and divisional mandates.
  • Designs and delivers training for managers and frontline staff that includes systems and controls, legislative and mandatory requirements and provincial compliance standards.
  • Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
  • Sets the standard and expectations through example in conduct, work ethic, integrity and character.
  • Identifies training and development needs within the organization through, consultation and collaboration with internal and external resources.
  • Supports the division in improving job performance through training solutions and to mentor frontline supervisors to support them in coaching their staff.
  • Works collaboratively in consultation with local office management teams to assess staff performance, manage performance concerns and ascertain appropriate action response to ensure service objectives are met.
  • Works proactively with the management team to assess and identify root cause of performance issues and to resolve performance gaps and ascertain if training is an appropriate action/response.
  • Consults with managers and supervisors to identify required and actual performance, completes needs assessments in co-operation with managers and staff to ensure that gaps in knowledge and skills are addressed and sets targets and identifies outcomes.
  • Sets expectations for performance and supports staff's development efforts.
  • Develops and conducts training evaluations and related activities, e.g. focus groups, surveys, questionnaires and analyzes data to improve staff's knowledge, skill acquisition, and technical training; measures staff learning and increase in knowledge from the training and reviews behavioural change and performance improvement after applying skills/training.
  • Develops and implements a learning plan for staff returning to work after an extended absence or complying with a grievance settlement when a training component is identified; supports the training process by delivering training in a group setting or on a one-on-one basis for staff requiring accommodation.
  • Monitors and evaluates staff performance in the workplace and in the classroom during the suitability and the probationary periods and provides detailed feedback to local office/unit manager to ensure successful outcomes; recommends disciplinary and/or corrective actions when necessary.
  • Delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, quality assurance and performance measurements.
  • Provides on-site training and support for new technologies, business impacts, legislation, health & safety, etc.
  • Develops and implements plans for complex training projects, ensures contingencies, identifies problems and takes action.
  • Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs, catering to all learning styles.
  • Provides leadership by coordinating and facilitating management level strategic planning meetings for committees and workgroups; meets with management to develop structure and process to ensure meeting objectives are met.
  • Supports the Manager in creating and implementing a multi-year staff training plan for all divisional staff positions and identification of skills gaps.
  • Carries out the maintenance of training records for the division's staff and provides the Manager with regular updates.
  • Supports organizational development with various staff development programs to identify organizational performance gaps and to develop a strategic response that supports the individual and the organization.
  • Works collaboratively on strategic business areas to support implementation of divisional initiatives and addresses matters pertaining to training and knowledge management.
  • Supports divisional initiatives and provides subject matter expertise pertaining to learning aids, presentations methods, communication and adult learning principles.
  • Coordinates with Corporate People & Equity regarding training relating to Occupational Health & Safety and Organizational Development and Learning.
  • Consults and works with provincial and divisional subject matter experts to create training curricula and tailored course plans to address the technical training needs of divisional staff; provides subject matter expertise and feedback to provincial partners regarding course content.
  • Monitors vendor performance to ensure training services are carried out in accordance with the specified terms and conditions and authorizes payment to vendors within delegated signing authority.
  • Undertakes research and analysis on issues related to workplace training and leading training practices in the division.
  • Represents the division at public meetings of industry stakeholders, community groups, socials agencies and business organizations.
  • Ensures all training provided to divisional staff is documented in the City's online learning inventory, ELI; ensures divisional training is also captured for all staff in ELI.
  • Stays abreast of new and developing adult education/training methods and practices as well as new legislation and revised policies and procedures.
  • Develops and maintains contact with other organization development professionals and is familiar with current theory and practice in the field.
  • Creates divisional, district or local learning content for a variety of delivery methods including instructor led classroom training, eLearning, multimedia programs, WebEx virtual training and other computer-aided instructional technologies.
  • Becomes involved in the design and development of eLearning content/curriculum for specific learning programs related to training deliverables, where relevant.
  • Compiles information, prepares statistical reports and other confidential material.

    • Key Qualifications:

    The primary responsibilities of the Consultant Training & Development position include, but are not limited to:

  • Post-Secondary education in Information Technology, Animation, eLearning Development, Business, Communication and Instructional Design and Delivery or an equivalent combination of education and/or experience.
  • Extensive experience with development tools including Web development, Articulate Storyline, Vyond, Adobe Captivate, Camtasia, VideoScribe, and other gamification software, etc.
  • Extensive experience at an advanced level with desktop applications such as M365, Outlook, SharePoint, MS Project, MS Visio, OneDrive and Sharepoint.
  • Considerable experience creating accessible (AODA-compliant) documentation and eLearning content.
  • Considerable experience in instructional eLearning courseware development.
  • Considerable experience participating on and consulting with project teams.
  • Experience with adult education theory and application.
  • Knowledge of assessment/evaluation techniques.
  • Knowledge with web content management systems (such as WordPress), document management systems (such as OpenText), information systems, data analytics and controlled vocabularies (such as taxonomies, thesauri).
  • Knowledge of Adobe Photoshop and other Adobe suite products would be an asset.
  • Stakeholder management across multiple functional areas and at different functional levels.
  • Senior level analytical skills to research problems and the ability to assess end-user needs and translate them into effective training tools and resources.
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