Customer Services Agent - Toronto, Canada - Cathay Pacific

Cathay Pacific

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ASD - Airport Services Delivery

Toronto, Canada
Cathay Pacific
Application Deadline

26 Jan 2023

Company Description

Let your passion fly We're proud to be one of the world's leading airlines.

Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go

Role Introduction

Cathay Pacific Canada is looking for enthusiastic, service oriented professionals to join the Toronto Airport team.

As part of the Airport team, you will be responsible for carrying out the day-to-day assigned duties and supporting overall operations while conforming to safety and security requirements.

You will be the face of Cathay Pacific, delivering "Service Straight from the Heart" to ensure our customers always feel special and valued.

Key Responsibilities

Safety First, Quality Always

Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
Achieve absolute operational integrity with zero safety defects and security infringements

Operational Excellence

Achieve operational excellence being on time and error free
Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
Willing to take up additional responsibilities and work shift duties

Outstanding Product and Services

Provide the highest possible quality of services for our customers at any touch point
Deliver 'Service Straight From The Heart' on a daily basis to create genuine connection and memorable experiences for our customers
Keep abreast with the latest product updates
Provide extra attentiveness to our highestvalue customer needs (frontend and elite MPO)

Crisis Management Capability and Preparedness

Familiarity with station contingency local disruption plans and fallback procedures
Follow the direction from local airport management to mitigate disruption to provide a mínimal negative impact on customer experience
Ensure our customers are cared for informed during disruption and offered choice whenever possible

People and Team

Strive for good teamwork and fully participate as a supportive and collaborative team player
Support other team members (suppliers included) to deliver services and products to company standards

Cost Efficiency and Productivity

Capture ancillary revenue opportunity, e.g. excess baggage, upgrades etc
Support station administration duties as required

Represent CX interests in the Airport Community

Create and maintain professional working relationships with external parties in the best interests of the Company authorities, suppliers and service providers, oneworld Partners, and other airlines

Requirements:

Good command of written and spoken English
Ability to speak a second language is an asset
Preferable to have at least 1 year airline or related industry experience
Demonstrated ability to work under pressure and independently
Strong sense of responsibility and acts as a supportive team player
Strong interpersonal skills with a natural service orientated mindset
Can perform daily operations (multitasking ability) up to company standards (required to pass all training arranged by department)
Adapts to constant change
Flexibility to work a variety of shifts including weekends, nights, holidays, and overtime, as required
Must comply with the Company's mandatory COVID19 Vaccination policy
Must have the right to live and work in Canada

Personal & Application Information