Bilingual Administrative Officer, Statement - Montréal, Canada - Scotiabank

Scotiabank

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 167869

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose_

Contributes to the overall success of the Servicing - Statements & Payouts department in Canada ensuring
specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies
and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies
and procedures.

Accountabilities_
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Verify and process incoming requests from supported units, branches, solicitors/notaries and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned. Conducting investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries.
Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
Taking ownership for selflearning and personal development planning, working with their leader in the identification of skills, behaviors, and competencies required to achieve goals.
Providing guidance, training and support to other team members and peers.
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a highperformance environment and contributes to an inclusive work environment.
Education, Experience and Other Information_
High School diploma and a minimum of 2 years of office work related experience
Basic Computer Skills, including common software tools (Microsoft Office products)

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.