Employer Relations Officer - Waterloo, Canada - Conestoga College

Conestoga College

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details:

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Job Title:Employer Relations Officer**:

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Requisition #:24-0496**:

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Location: Waterloo

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Department: Co-operative Education

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Payband: F

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Starting Rate: $30.00

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Payband Range: $ $34.77

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Hours/Week: 35

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Posting Date: Friday, May 10, 2024
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Closing Date: Monday, May 20, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff

Fulltime Temporary Appendix D Contract

Support Staff Full-time Appendix D Replacement Position (May June 2024)

The Employer Relations Officer (ERO) is part of a local campus team and has a goal of providing student-centered and holistic proactive service to all Conestoga students and faculty.

The incumbent provides high-quality customer service to all stakeholders of Co-operative Education via phone, in-person, and online.

The ERO along with the other Co-op Employer Relations Officers is primarily responsible for coordinating the co-op recruitment cycle, working with students, employers, and Conestoga colleagues, as well as managing relationships with existing Co-op and graduating student employers.

In addition, the incumbent will oversee the provision of services and problem resolution to students and employers, management of student and employer data, maintenance of records, and the collection and organization of accurate and complete data to support the preparation of reports.

The Employer Relations Officer acts as a conduit between the Employer Relations Consultants and the Co-op Advisors responsible for each co-op program.

Responsibilities:

Establishes and maintains records management with information that reflects the student's Coop activities in accordance with the department's policies, procedures, and legislation (i.e. CASL), and all information is accurately reflected in the MyCareer portal in a timely manner to ensure other business processes operate efficiently
Assists with posting coop jobs, completes a review of the description of duties, and ensures alignment with designated coop programs
Reviews the duties of posted coop jobs to ensure the coop experience can meet program outcomes and that other College programs are accurately promoted
Provides professional quality customer service with employers and students to improve hiring conversion rates
Coordinates on and offcampus interview schedules for coop students
Presents offers of employment (via rankings) on behalf of employers to students
Coordinates the resume referral service at the end of each semester for students who have not secured employment
Maintains accurate data throughout the work term and assists portal coordinator with verifying workterm status reports
Collects midterm and final performance surveys and assists with the preparation of PAC and other reports for Employer Relations Consultants, Coop advisors, faculty, and the Associate Director
Reports technical issues to the Career Portal Coordinator or Associate Director and assists employers and students with the resolution of technical problems
In collaboration with the Employer Relations Consultants and Marketing & Communications Coordinator, develops strategies to promote Conestoga's programs to employers which may include supporting employer recruitment events
Works collaboratively with the Campus Manager and their campus colleagues to provide clear, responsive, and consistent customer service that minimizes the need for further navigation and enhances overall service quality, capacity, and sustainability
Participates in and facilitates crossfunctional training as required and remains current on service parameters and referral pathways for students requiring services beyond the scope of those provided by their primary department team/service area
Proactively engages in relationship building with campus colleagues and contributes to the development of a campus community
Adopts a whole student approach and pursues opportunities to integrate support, services, and programming for students
Supports student transition (i.e. orientation) and retention initiatives (i.e. exam relief) at peak times in the student lifecycle

Qualifications:

Twoyear Diploma in Business/Office Administration, Public Relations, Career Development, Human Resources, Business Analytics, Computer/Data Management, or related programs
Three years of experience in a busy office environment, preferably in a student services or employment services setting
Knowledge of Conestoga's postsecondary Coop & WIL programs is considered an asset
Knowledge of Conestoga programs and sales and marketing techniques is considered an asset
Experience with customer retention, sales, and marketing techniques is considered an asset
Excellent organizational, communication (verbal and written), interpersonal, and customer service skills
High level of computer literacy and experience working with databases to manage data and data analysis, contac