Account Coordinator - Toronto, Canada - ClaimsPro LP - International Programs Group

ClaimsPro LP - International Programs Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Company:
ClaimsPro LP - International Programs Group

Account Coordinator - Full-time (Toronto, Montreal, New Westminster)

International Programs Group (IPG) is an independent thirdparty claims administration team that provides claims services for Lloyd's, selfinsured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

We are currently looking to fill 2 positions in our Toronto, Montreal and/or New Westminster offices.

Responsibilities:

Assist in set up and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
Prepare templates and data for Financial Analysis and Profitability of client accounts
Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
Communication with external (client) and internal (Sales and Operations) stakeholders
Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
Integration of Third Party Vendor and Client claims management systems
Oversee internal file protocol reviews in conjunction with IPG
Continuously work to enhance relationships with Insurer clients
Communicates with client re: trust account balances and sufficiencies
Works with Finance to ensure smooth cheque issuance workflow
Works with Examiners to facilitate payment cash calls and scheme advances
Facilitate data for production of MI reports

Qualifications & Experience:

25 years' experience in senior admin role multitasking and working with external clients
Knowledge and experience in Insurer and Lloyd's practices
Proficiency in Excel
Knowledge of third party vendor systems used by Insurers
Excellent communication skills the ability to communicate effectively with both internal and external associates either verbally or in writing.
Teamwork must genuinely intend to work cooperatively with others
Initiative being proactive in suggesting solutions to internal or external associates to improve process.
Technical Experience the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
Problem Solving the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Environment/Working Conditions:
We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks