Account Coordinator - Toronto, Canada - ClaimsPro LP - International Programs Group

ClaimsPro LP - International Programs Group
ClaimsPro LP - International Programs Group
Verified Company
Toronto, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Full time
Description

Company:
ClaimsPro LP - International Programs Group

Account Coordinator - Full-time (Toronto, Montreal, New Westminster)

  • International Programs Group (IPG) is an independent thirdparty claims administration team that provides claims services for Lloyd's, selfinsured entities, and organizations with high deductibles.


Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

We are currently looking to fill 2 positions in our Toronto, Montreal and/or New Westminster offices.


Responsibilities:


  • Assist in set up and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
  • Prepare templates and data for Financial Analysis and Profitability of client accounts
  • Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
  • Communication with external (client) and internal (Sales and Operations) stakeholders
  • Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
  • Integration of Third Party Vendor and Client claims management systems
  • Oversee internal file protocol reviews in conjunction with IPG
  • Continuously work to enhance relationships with Insurer clients
  • Communicates with client re: trust account balances and sufficiencies
  • Works with Finance to ensure smooth cheque issuance workflow
  • Works with Examiners to facilitate payment cash calls and scheme advances
  • Facilitate data for production of MI reports

Qualifications & Experience:

  • 25 years' experience in senior admin role multitasking and working with external clients
  • Knowledge and experience in Insurer and Lloyd's practices
  • Proficiency in Excel
  • Knowledge of third party vendor systems used by Insurers
  • Excellent communication skills the ability to communicate effectively with both internal and external associates either verbally or in writing.
  • Teamwork must genuinely intend to work cooperatively with others
  • Initiative being proactive in suggesting solutions to internal or external associates to improve process.
  • Technical Experience the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
  • Problem Solving the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Environment/Working Conditions:
We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks
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