Technical Service Analyst - Vancouver, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?

The Desktop Analyst team is primarily responsibility for the day-to-day operation of the RBC GAM Support Centre being the first point of contact for all internal client technical workstation, systems or server issues.

The Analyst will be responsible for troubleshooting of technology issues, including PC hardware and peripherals, build/rebuild of desktops, and ensuring that client queries are handled in a timely manner, with escalation to 2nd level support as required

What will you do?

Act as to first point of contact for workstation, systems and server issues.
Ensure support calls, issues and requests are dealt with in an effective and timely manner.
Troubleshoot technical issues, coordinate and implement solutions.
Work closely with internal endusers to ensure technology needs are met.
Record all technical issues into incident tracking system.
Build, deploy and retire client workstations.
Configure, install, and test hardware and Applications / Operating Systems.
Create and manage Active Directory accounts, and responsible for telecom (cell phone, Cisco IP telephony) IT area.

What do you need to succeed?

Must have

Proficient with Windows 10, Office 2013, Active Directory, Exchange
Strong team building, problem solving and initiative
Strong troubleshooting and problem solving skills
Proven customer service skills, and ability to manage third party vendors
Strong knowledge of overall hardware and software security best practice
Ability to work independently with mínimal supervision, as well as part of a closely knit team
Excellent written and verbal communication skills

Nice-to-have

A degree in information technology or computer science plus one year related experience; or an equivalent combination of education, experience and training.
Good planning, time management, documentation skills

What's in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to do challenging work
Flexible work/life balance options

Job Skills
Critical Thinking, Customer Support Systems, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Problem Solving, Technical Troubleshooting

Additional Job Details

Address:

WATERFRONT CENTRE, 200

BURRARD ST:

VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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