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Customer Success Specialist
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Client Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Paperform Vancouver, CanadaFull-Time Role, remote, Vancouver timeline · Monday - Friday 9am - 5pm PST/PDT · Timing will adjust depending on daylight savings changes (an hour either side) · **APPLY HERE**: · - css- · **Job Highlights**: · - Work and learn alongside an innovative team in a fast-growing SaaS ...
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Customer Success Specialist
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Customer Success Specialist
3 weeks ago
Kroger Vancouver, BC, CanadaCustomer Success Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word wo ...
Ecommerce Customer Success Specialist - Richmond, BC, Canada - Trail Appliances Ltd.
Description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada.We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Clearance Centres, and 4 offices in the Lower Mainland.
Join our team of trailblazersOur core values:
Integrity – We do what's right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others' shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
SummaryEcommerce Customer Success Specialist agents manage all incoming eCommerce orders from writing to delivery. Proactively reach out to customers with orders placed; qualifying them through phone or email; upsell products and/or Protection Plans. Confirm stock availability and delivery options, maintain orders with required accessories, missing products/services, and book delivery. Perform other administrative task as requested and assigned by eCommerce team. Take Live Chat leads to sell products directly to customers.
Responsibilities· Proactively reach out to customers that have submitted an eCommerce order· Seek out upselling opportunities eg: Protection Plan attachment or product reselection· Assist customer with stock tagging, booking deliveries, maintaining orders and submitting PORs· Manage eCommerce book of business on a daily basis using multiple platforms (eg:Zendesk, Magento, Syspro plus other custom programs)· Post eCommerce payments and reconcile at the end of the business day· Engage on phone, email or chat based on customer's requested communication method· Answer and troubleshoot customer enquiries regarding their eCommerce orders or issues with website through phone, email or chat· Complete assigned monthly assigned list for Comerco Protection Plan contacts· Engage with new customers through Live Chat with the goal of selling productsRequired Skills· Extremely high attention to detail· Excellent writing and typing skills· Excellent phone manner· "Customer first" mentality· Willingness to learn about appliances· Able to switch between tasks quickly and efficiently· Adapts easily to changeDesired Skills· Exceptional Customer Service· Some knowledge of Syspro and Trail systems· Some knowledge of Zendesk· Advanced level of professional English writing· Some appliance knowledge (optional)
Interacts With· Customers· eCommerce and Online Sales Teams· All internal Trail departments· SuppliersWork Environment· Currently remote, working from home (still needs to be based in the Lower Mainland)· Occasional requirements to work from an office· Periodic travel within the Lower Mainland for trainingWhy join Trail:
Extended Health BenefitsMerit PerformanceGenerous employee discountsGym membership discountProfessional Development ProgramsEmployee Recognition ProgramCompany eventsPaid Volunteerplus commissionINDHPNWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home.
Are you ready to meet your team?
