Customer Success Specialist - Vancouver, Canada - EventConnect

EventConnect

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:

ABOUT EVENTCONNECT
At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.

Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy.

We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

Competitive salary and benefits
Casual but energetic work environment made for today's workers
Performancedriven culture
Growth opportunities
IT equipment provided
A culture of teamwork, celebrations of success, social gatherings and goaloriented work

ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and everyday. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams' players.

You will have the opportunity to leave the best first impression of their experience with our team which is invaluable.

Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

Work with other internal teams to provide high quality support while meeting service response time goals and maintaining a high customer satisfaction rating
Continuously working to troubleshoot queries
Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
Support individual reservations within team blocks
Monitor hotel compliance with rooming lists
Completing, tracking and reporting support tickets through CRM system
Data input

QUALIFICATIONS

Ability to multitask and be agile in a fastpaced environment
Ability to quickly identify and assess customer's needs to achieve satisfaction
Accepts and welcomes new challenges
Accountable for being a team member and contributing to goals
Strong problem solving skills and ability to collaborate with others
Ability to gauge your client and adjust your approach
Organized approach to completing your work to ensure clients and hotel relationships are strengthened
Detail oriented and precise team player who enjoys working with others
CRM experience
A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
Minimum of 1 year experience in tech support or customer service role
Previous experience in hotel management or sales would be considered an asset

remote work