Implementation Specialist - Ottawa, Canada - Alio Health

Alio Health

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Implementation Specialist

Date:
January, 30, 2024

Location:
Ottawa, ON

Remote:
Yes

Business Unit:
Health

Department:
Pharma Patient Support
Calian PSP Ltd. has an exciting opportunity to join our dynamic and growing team This full-time role offers a competitive salary, health and dental benefits as well as a chance to work with a growing company and expand your career experience

The
Implementation Specialist will develop and maintain long-term business relationships with internal and external customers.

Using a combination of interpersonal and technical skills, the Implementation Specialist will identify and resolve customer queries pertaining to our products and will continue to improve relationships & obtain relevant feedback for continuous improvement and success.

Accountabilities

Manage customer relationships, which includes onboarding of the product, implementation, training of the product, increasing adoption, ensuring retention and customer satisfaction.
Develop and maintain customer success strategies and best practices, as well as customer support content.
Communicate customer needs to internal team to ensure they have a thorough understanding of what is required.
Serve as primary contact for customer inquiries, maintain trust and rapport.
Consult customers on the product suite and review the customer journey to assist them in achieving their goals.
Facilitate interaction and workflow between project team members, including any thirdparty service providers to ensure timely deliverables.
Prepare and revise necessary documentation for customers.
Fulfil other duties as required.

Competencies:

Knowledge of the C#, HTML, JavaScript and SQL programming languages is an asset
Excellent interpersonal, communication and problem solving skills
Excellent understand of the following is an asset:
Microsoft desktop and Server Operating Systems
Experience in development of Mobile Apps (iOS, Android) using Cordova, the Java programming language, Java Servlet Pages, as well as a working knowledge of Unix/Linux operating systems considered to be an asset
Ability to meet deadlines and provide a strong attention to detail
Understanding the implications of new information for both current and future problem solving and decisionmaking
Talking to others to convey information effectively
Basic knowledge of troubleshooting common issues with Microsoft Windows Server systems
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Analyzing needs and product requirements to create a design
Ability to efficiently follow direction.

Qualifications:

College or University degree in related field, such as Computer Science, Computer/Electrical Engineering
Minimum of 5 years of experience in communications, marketing, sales, account management or customer success
Knowledge of project management tools
PMP is an asset.

Working Conditions and / or Job Requirements:

Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional/national travel to client sites or tradeshows for presentations, meetings and visits
Ability to lift and carry items weighing up to 30 pounds
Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
Must be able to travel up to 20% of time, including weekend or overnight, and to work extended hours to support operations requirements.