Client Service Representative - Kelowna, Canada - ICBC
Description
At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.
If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Client Service Representative - Temporary Full Time (1 Year)
Job Title:
Client Service Rep Reference Number: 117655
Location:
Kelowna Employment Type:
Temporary Full Time
Hours of Work: 7.5 hr Day Shift (Tu-Sa) w/1.5
Posted Date: 2023/05/09
Position Highlights
As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license
renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing
needs as well as assist with processing Violation Tickets and Disputes.
This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get
to work, school, volunteer and other important daily activities.
This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a
fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions
along with the ability to tailor your communication style to each customer.
This is a temporary time position. Workdays include Monday through Saturday.
Our main priority is to protect the health and safety of our employees and customers. Safety protocols have been established
and protective equipment (such as acrylic barriers and gloves) will be provided.
Position Requirements
Successful applicants will have:
- Outstanding face to face customer service experience
- Experience handling cash in a fast paced, transactional environment
- Exceptional data entry skills and ability to reconcile daily transactions
- Must meet the Canadian Border Service security clearance requirements of the Enhanced Driver License Program.
- Completed grade 12 education or equivalent
What we offer:
- Competitive Salary: You will receive a competitive hourly wage of $27.1
- Continuous Training: We offer continuous inhouse training to ensure you have the knowledge to be successful in your role.
- Engaging Culture: At ICBC we promote an inclusive and diverse work environment.
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