Order Fulfillment Specialist - Fergus, Canada - The Gund Company Canada ULC

The Gund Company Canada ULC

Verified Company

Fergus, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Gund Company Canada is looking for a full-time Customer Service Representative.

We are in the business of engineered material manufacturing and our team prides themselves in being a group of fun, driven, problem-solvers who LOVE what they do

What
exactly,
are we looking for?

An experienced customer service professional that knows how to manage quotes & orders in a manufacturing environment.
An individual who has created quotes to meet the customer needs and coordinated the process through the delivery of the product (parts).
An exceptional ability to address technical and complex service questions, prepare quotes, order status, pricing, and lead time.
A professional skilled in working closely with Engineering, Quality, and Management team to resolve service, warranty, or technical issues.

Job Duties

Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer's requirements.
Fully communicate your technical knowledge to offer solution options to customers.
Utilize suggestive selling ideas, cost reduction options, value added services, leadtime improvements, and related ideas to constantly improve customer service.
Efficiently navigate the company's Customer Relationship Management (CRM) software to document customer interactions, enter quotes, orders, and delivery schedules.

What do we need from you?

Experience with a job shop, machining, and manufacturing environment is required.
Demonstrated ability to take a process from beginning to end (from quote to delivery).
A genuine curiosity and deep desire to become the best (SME-Subject Matter Expert)

Job Types:
Full-time, Permanent

Salary:
From $55,000.00 per year

Benefits: