Ecosystem Community Lead - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 193800

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a key member of the Operations Support service team of the Ecosystem workspace, the Community Lead is responsible for the delivery and continuous improvement of the Ecosystem service experience as defined by the Activity Based Workplace Transformation (ABWT) program vision.

An Ecosystem is defined as a physical space typically 2-3 floors housing an interconnected population of approximately 500 employees who share a common purpose.

The job requires skills in service delivery, continuous improvement, community management, communication and relationship building to ensure employees and visitors within the Ecosystem are engaged and productive.

The Community Lead ensures all activities conducted are compliant with governing regulations, internal policies and procedures and that all learnings are cycled back for future implementations.

Is this role right for you? In this role, you will be responsible for:

Employee & Visitor Experience:

Act as a central point of contact for employees in the Ecosystem and provide operational support.
Provide onsite Ecosystem and site reentry support where provincial and organizational guidelines allow.
Represent and advocate on behalf of the Ecosystem population to the program team, line management and Ecosystem Governance Council.
Champion a highperformance environment and motivates their team and Ecosystem by fostering diversity, equity and an inclusive work environment.
Manage all communications to and from the Ecosystem population via the central designated channels.
Monitor and report the Ecosystem capacity to the finance work stream for accurate reporting to the program.
Deliver Ecosystem orientation for new employees, to ensure they work productively in the activity based working model including how to use meeting room technology.
Ensure conference/meetings rooms are maintained according to Ecosystem standards.
Support all aspects of the Ecosystem onsite and virtually through the mastery of multiple platforms: MS Teams, Office Space, Workplace and MS Office suite.
Organize and provide tours of Ecosystem to other Scotia Bank employees and external visitors.

Administration & Facility Management

Security: Maintain records of keys and security credentials relating to premises and controlling access.
Maintenance: Proactively coordinate with Building Services or Real Estate on issues with cleaning,
HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly.
Supplies: Ensuring stationery and amenities are fully stocked and replenished as necessary
Invoices: Responsible for submitting and tracking invoices and escalate as necessary
Correspondence/ Mail: Accepting and/or signing for deliveries and arranging for courier service pickup; advising Ecosystem citizens of delivery.
OHS Committee: Participate in the OHS committee to ensure the Ecosystem has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.

Community Engagement:

Identify and support opportunities to bring the ecosystem population together.
Provide support for ecosystem meetings, e.g., Town Halls and Social Committee events as required.

Continuous Improvement:

Develop and maintain processes and procedures for the Ecosystem on behalf of the Operations Team.
Support the ABWT program and provide input to leadership and the program team regarding opportunities for reinforcing change.
Embed Continuous Improvement approach while executing all accountabilities.
Cocreate and execute a feedback process to input initiators and ensure wider population are kept informed appropriately.

Do you have the skills that enable you to succeed in this role? We'd love to work with you if you have:

Minimum one year of related experience or equivalent education and work experience.
Excellent customer service skills, specifically in customerfacing roles.
Excellent verbal and written communication skills, including presentation skills.
Able to work in an environment with minimum supervision while collaborating with a large team and dealing effectively with issues.
Strong organizational skills and ability to set priorities and manage time
Knowledge of MS Office (Teams, Word, Excel, Outlook, PowerPoint)
Strong knowledge of MS Excel
Knowledge of conference/meeting room technology, videoconferencing, etc.
Standard First Aid is a plus.

What's in it for you?

Diverse and inclusive work environment
Opportunities for professional growth supported by leaders who understand that developing our talent is key to our ongoing success
A corporate culture built upon core values of respect, integrity, passion and accountability
Employee Banking Benefits
Competitive total rewards package includes a base salary, a performance bonus, vacation days, personal & sick days,