Front Desk Agent - Toronto, Canada - Easton's Group of Hotels Inc.

Easton's Group of Hotels Inc.

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Responsibilities:

Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare for group checkin and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
Answer phones in a prompt and courteous manner. Upsell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, counting/securing assigned bank issues, controlling, and releasing guest safedeposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
Make appropriate service recovery gestures to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
Promote teamwork and quality service through daily communications and coordination with other departments.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. in carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus oneyear front desk/guest service experience. Some college is preferred.
Must speak fluent English. Other languages are preferred.

This job requires the ability to perform the following:

Frequently standing up behind the desk and front office area
Remain stationary for extended periods of time
Carrying or lifting items weighing up to 50 pounds
Handling objects, products, and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are often utilized.
Basic math skills are used frequently.
Problemsolving, reasoning, motivating, and training abilities are often used.
May be required to work nights, weekends, and/or holidays.

Work Area:
Front Office