Technical Support Specialist - Hamilton, Canada - Ackroo Canada Inc.

Ackroo Canada Inc.

Verified Company

Hamilton, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a highly motivated
Technical
Support Specialist for a permanent full-time position at our Hamilton office.

Reporting to the Director of Support, the Technical Support Specialist will be working in a multifaceted role, which requires abilities in _customer service_ and _support_, _product documentation_, _onboarding and training_, and _sales_.

Who is Ackroo?

Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry.

Problem solvers, strategic out-of-the-box thinkers, and individuals who are eager to make a difference will thrive in our entrepreneurial environment.

Why join the 'Kroo?
- _ Innovation_: We foster a culture of innovation and out-of-the-box creativity.
- _ Transparency_: Building trust as a team through transparent, open feedback and communication
- _ Collaboration + Teamwork_: Collaborating with a group of passionate, driven people makes our gears run smoothly.
- _ Ownership_: Not only does our team get to own their projects, through our stock options program, they get to be an owner.
- _ Work-life Balance_: Thriving both personally and professionally is key to success at Ackroo. Hybrid work, paid time off, and comprehensive benefits are offered to support your health and wellness.

What you'll do

Onboard, train, and install Ackroo Online, PointofSale, and Payment products for new and existing merchants
Answer inbound calls while providing a premium customer experience
Process customer collateral orders
Take ownership of customer issues, troubleshoot, and see problems through to resolution
Work with internal teams to obtain an indepth understanding of our products and provide them with presales support
Identify and document product defects and feature requests

A little bit about you

Minimum 3 years of experience in a technical support role
A natural problem solver
Excellent communication skills, both written and verbal
Strong problemsolving skills and attention to detail
Strong customer support skills
Experience in sales and building customer relations
Ability to work in a crossfunctional team and multitask across multiple projects and support inquiries
Intermediate experience with Microsoft Office tools (Word, Excel, Powerpoint)
Bilingual English/French, an asset, but not required

What we offer

Salary: $50,00060,000
Quarterly performancebased bonuses
3 weeks' vacation + 6 flexible/sick days
Employerpaid health and dental benefits
Stock options
A fun work environment with a great team and lots of snacks

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

If you need accommodations during the recruitment process, please advise our Talent Acquisition team.