Customer Care Representative - Milton, Canada - Core-Mark

Core-Mark

Verified Company

Milton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry.

Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
Growth opportunities performing essential work to support food distribution
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Schedule:

Salary:

Position

Responsibilities:

Responding to telephone, written, and inperson inquiries, requests, and concerns from customers.
Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
Filing and running reports as needed.
Processing customer shorts, mispicks, and credits.
Conducting account research and resolving problems.
Channeling customer inquiries to appropriate departments and documenting customer contacts.
Assuring that appropriate records are maintained, and reports are prepared.
Resolving customer requests for adjustments to orders and billing.
Entering and retrieving a variety of information using the computer terminal.
Assisting customers in the ordering process.
Maintaining current knowledge of pricing and product availability.
Understanding, interpreting, and explaining company procedures related to products and pricing.
Performing other related tasks and duties as assigned.

Skills & Experiences:

Minimum of one year of customer service experience.
Must be able to type 40 WPM (words per minute)
Excellent communication skills.
Ability to add/subtract twodigit numbers and to multiply/divide with 10's and 100's.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Preferred Qualifications

Skills & Experiences:
Minimum of one year of customer service experience.

Must be able to type 40 WPM (words per minute)

Excellent communication skills.

Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.

Ability to solve practical problems and deal with a variety of concrete variables in situations.

Ability to perform detailed data entry work accurately and efficiently within deadlines.

Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.

Please click on the following links to review:
(1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.