Jobs
>
Ottawa

    Technical Support Engineer - Ottawa, ON, Canada - Templatedata

    Templatedata
    Templatedata Ottawa, ON, Canada

    4 weeks ago

    Default job background
    Description

    Technical Support Engineer Staff – Routing

    Do you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT&T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sustain the high-speed networks that power our daily lives? Think you've got what it takes to work on these networks and keep up with their demands or – even better – get ahead of their next challenge? Be a true partner? If so – read on.

    The Technical Support Engineer Staff reports to the Global Services(GS) division of Juniper Networks, specifically as part of a comprehensive Juniper Technical Assistance Center (JTAC). JTAC challenges the status quo to provide multi-tiered services to Juniper's top-tier customers worldwide – customers who test the traditional bounds of what can be done.

    To do this, Juniper's premier customers increasingly rely on experts like the Technical Support Engineer -technically astute and network-aware senior engineers in an organization. In short, our most expert customers can't do what they do without a designated team of senior engineers. And that's you -- with in-depth product knowledge (switching, routing, and/or security) and highly focused troubleshooting skills relevant to a customer's particular network.

    To meet the challenge, you need extensive experience supporting large-scale networks; as well as broad product knowledge in any of routing, switching, or data center domains. Your ability to troubleshoot product problems; diagnose critical and complex network issues; and learn your customer's infrastructure and technologies; are what bring you applause, success, and thanks in the Support organization.

    In this position, your primary role is one of "break/fix", where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. As one tool, you replicate customers' problems in Juniper's state-of-the-art lab environment to determine the root cause, verify a fix, and recommend a solution.

    Key Responsibilities :

    • Become the dedicated technical support contact and handle high priority on specific Juniper Networks Routing products ( M-Series, T-Series, MX-Series, PTX-Series, ACX-Series routers, and virtual products like vMX);
    • Gain in-depth knowledge of the Juniper infrastructure and technologies that are present in assigned customer's network profile; including their network topology, features, configurations, and service history, which results in faster resolution;
    • Take ownership of high-priority or sensitive customer issues, Isolate Juniper product issues at network/hardware/software level, ensure prompt service restoration and resolution to the customer's satisfaction, by using a systematic problem-solving approach;
    • Replicate customer environments and issues in the lab and work closely with the Juniper Engineering team in providing bug fixes on software issues reported by the customers;
    • Work closely with other Global Services(GS) teams to ensure knowledge share of the customer's networks, issues, and solutions. Keep GS management informed of all sensitive issues;
    • Provide necessary support to the Service Managers and Juniper management teams for high-profile technical escalations, Involvement in conference calls and/or face-to-face customer account meetings to discuss technical escalations.;
    • Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customer's networks evolve;
    • Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability;
    • Contribute to technical documentation (White Papers, FAQs, Solutions) for internal and/or external use;
    • Develop a "Can-Do" attitude and suggest ways to improve team performance and increase customer satisfaction.

    Minimum Qualifications:

    • 8+ years of working experience in the networking domain supporting large IP networks;
    • Experience in leading and training teams on new products/features/complex issues.

    Solid working experience in most of the following:

    • IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers;
    • Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Traffic Engineering;
    • Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric;
    • Working experience with traffic generators and network protocols analysis tools;
    • Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios;
    • Strong customer management and customer service skills;
    • Excellent communication and presentation skills;
    • Language skills: English (fluent – verbal and written);
    • Diplomacy and good customer-facing skills to understand and effectively address sensitive customer situations.

    Preferred Qualifications:

    • Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, and SRX will be given preference;
    • JNCIE/CCIE lab-certified personnel would have a distinct advantage;
    • Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius);
    • The candidate will have achieved a level of higher education (Bachelor's or master's degree in electrical engineering, computer science, or equivalent).

    Personal Traits:

    • Customer Centric;
    • Team Player;
    • Problem-solving mindset;
    • Action attitude.

    Company operating name: Juniper Networks Canada Inc.
    Business Address: Innovation Drive, Kanata, ON K2K E37
    Terms of employment: Fulltime, permanent/direct hire
    Annual Salary: CAD 110,000 to C$132,000 per annum plus discretionary bonus
    Benefits package: life, disability, accidental death and dismemberment, extended healthcare, dental

    Juniper is committed to integration and equal opportunity. Accommodation is available to all applicants upon request through our recruitment process.

    TO APPLY: Please email your resume to

    #J-18808-Ljbffr
  • Fortinet

    Technical Support Engineer

    1 week ago

    Fortinet Ottawa, Canada Full time

    The Technical Support Engineer will provide product support for Fortinet's FortiNAC solution. A challenging and satisfying opportunity for a highly motivated customer centric individual to work in a multi-tiered support team assisting customers with "FortiNAC" questions, configur ...

  • Fortinet

    Technical Support Engineer

    3 days ago

    Fortinet Ottawa, Canada Full time

    Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting ...

  • Fortinet

    Technical Support Engineer

    6 days ago

    Fortinet Ottawa, Canada Full time

    Fortinet is looking for an experienced Technical Support Engineer to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. · The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and ...

  • Viavi Solutions Inc.

    Product Support Engineer

    3 weeks ago

    Viavi Solutions Inc. Ottawa, Canada Full time

    Description · As a Product Application Engineer, your responsibilities will include: Providing enterprise-level technical support and DevOps for VIAVI's ONE LabPro family of products. · Assisting customers via phone, web, email, and chat channels. · Leveraging your background in ...

  • Fortinet

    Technical Support Engineer

    4 weeks ago

    Fortinet Ottawa, Canada Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...

  • Fortinet

    Technical Support Engineer

    3 weeks ago

    Fortinet Ottawa, Canada Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currentl ...

  • Fortinet

    Technical Support Engineer

    1 week ago

    Fortinet Ottawa, Canada Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...

  • Holt Recruitment

    Telecommunication Support Engineer

    2 weeks ago

    Holt Recruitment Ottawa, ON, Canada

    Type: Permanent · Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments. · Are you passionate about technology and driven by e ...

  • ML6 Search + Talent Advisory

    Support Technology Engineer

    2 weeks ago

    ML6 Search + Talent Advisory Ottawa, ON, Canada $60,000

    Customer Support Engineer, Plasma Etching - Montreal / Ottawa Direct message the job poster from ML6 Search + Talent Advisory · Technical Recruitment across North America / Mountain Biker / Skier · Our client is a leading provider of high-tech products and services for some of ...

  • Rewind

    Customer Support Engineer

    2 days ago

    Rewind Ottawa, ON, Canada

    Full-time · Company Description · Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Ottawa is 333 Preston Street. · About Rewind · Rewind is a service that protects the critical data that po ...

  • Hamilton Barnes Associates Limited

    Senior Network Support Engineer

    2 weeks ago

    Hamilton Barnes Associates Limited Ottawa, ON, Canada

    Join this dynamic team that provides cutting-edge networking solutions to a diverse range of clients, including NHS trusts, Housing Associations, and Councils. With projects ranging from £5-10 million, they pride themselves on their vendor-agnostic approach and commitment to deli ...

  • Fortinet, Inc.

    Staff Technical Support Engineer

    2 weeks ago

    Fortinet, Inc. Ottawa, ON, Canada

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switching range of Fortine ...

  • Fortinet, Inc.

    Staff Technical Support Engineer

    3 weeks ago

    Fortinet, Inc. Ottawa, ON, Canada

    Fortinet is looking for an experienced Technical Support Engineerto join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. · The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and ...

  • ML6 Search + Talent Advisory

    Customer Support Engineer, Plasma Etching

    1 week ago

    ML6 Search + Talent Advisory Ottawa, Canada

    Customer Support Engineer, Plasma Etching - Montreal / Ottawa · Direct message the job poster from ML6 Search + Talent Advisory · Technical Recruitment across North America / Mountain Biker / Skier · The Opportunity: · Our client is a leading provider of high-tech products and se ...

  • Fortinet

    Support Engineering Manager, On Demand Labs

    2 weeks ago

    Fortinet Ottawa, Canada

    · Description · Fortinet is looking for a Support Engineering Manager to join a high-performing product engineering team specialized in the design and development of enterprise-grade security products. The ideal candidate will work closely with infrastructure, security, operatio ...

  • ML6 Search + Talent Advisory

    Customer Support Engineer, Plasma Etching

    2 weeks ago

    ML6 Search + Talent Advisory ottawa, Canada

    The Opportunity: Our client is a leading provider of high-tech products and services for some of the world's most important industrial and research communities. In advancing this mission, we are supporting them in the hiring of an Customer Support Engineer - Plasma, who is experi ...

  • Ciena

    Specialist, Global Product Support Engineering

    1 month ago

    Ciena Ottawa, Canada Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—drivi ...

  • Ciena

    Senior Consultant, Global Product Support Engineering

    4 weeks ago

    Ciena Ottawa, Canada Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—drivi ...

  • Giatec Scientific Inc.

    Engineering Solutions Support Associate

    1 month ago

    Giatec Scientific Inc. Nepean, Canada Full time

    Salary: · Giatec Scientific Inc. (Giatec) is looking for an Engineering Solutions Support Associate to join our world-class Engineering Solutions Team, reporting to the Manager, Engineering Solutions. · The ideal candidate will have a passion for solving problems, thinking creat ...

  • Actalent

    Compliance Engineer

    3 weeks ago

    Actalent Ottawa, Canada Contract to Regular

    JOB DESCRIPTION Compliance Engineer / EMC Engineer · Actalent is looking for a full-time Sr. Electromagnetic Compatibility / EMC Engineer to support our client in Kanata that focuses on high-speed telecommunications equipment networking. This role is onsite in Ottawa. · JOB R ...