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    Staff Technical Support Engineer - Ottawa, ON, Canada - Fortinet, Inc.

    Fortinet, Inc.
    Fortinet, Inc. Ottawa, ON, Canada

    3 weeks ago

    Default job background
    Description
    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.
    Provide direct technical web and telephone support to Fortinet customers including:
    Support and troubleshooting on the wireless and switching range of Fortinet products
    Collection, analysis and change recommendations of configuration information
    Collection and analysis of customer network information
    Collection and initial analysis of packet trace information
    Provide customer education where needed due to gaps in networking, product knowledge etc
    Consultation of technical documentation, bulletins and release notes for known problems
    Follow up on technical cases including proper escalation and management of the case until case closure.
    Experience in a technical support role in a networking/security company or equivalent education
    11 networks, 4G LTE experience.
    Extensive working knowledge of Windows, MACOs,UNIX or Linux
    Previous call center experience, preferably supporting data networking products and/or security products is desirable.
    Strong English skills both written and verbal.

    We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

    Fortinet is looking for an experienced Technical Support Engineerto join our Ottawa office to provide exceptional customer service and technical help for our loyal customers.

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.
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