Supervisor, Executive Assistant - Toronto, Canada - EY

EY
EY
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The opportunity


You'll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong.

As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.


Your key responsibilities


As an Executive Assistant Supervisor you are responsible for the leadership and execution of the daily administrative tasks and duties of the EA team, while also providing administrative support to a partner.

You are a driven administrative professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer's needs to exceed expectations.


Your key responsibilities include:
Supervisor

  • Resource management: Overseeing a team of EAs, ensuring they're meeting the firm initiatives and goals, proactively responding to changing business needs, as well as assuring team members have the necessary tools and skills required
  • Staff performance & development: Meet team members on regular basis to discuss feedback from various sources, ensuring staff member feels challenged but not overwhelmed, as well as discussing accomplishments and development opportunities
  • Promote change management & process improvement: Support and coach staff during times of change to maximize employee adoption and minimize resistance. Promote operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility and generate innovative ideas and solutions that improve efficiency
  • Morale: Foster a positive work environment by being inclusive, communicating frequently, encouraging learning and growth, as well as recognizing & rewarding staff contributions
  • Staffing: Responsible for leading staffing efforts to build high performing teams, including management of recruiting process
  • Develop & maintain working relationships: Build and maintain relationships across EY to effectively execute work
  • Project/

Committee Work:
Participate on national committees and project teams as needed


Executive Assistant

  • Engagement support: Indepth knowledge to support the client engagement management process, including tracking and reporting time & expenses as needed
  • Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
  • Client Relationship Management (CRM): Support EY's CRM tool
  • Calendar management: Independently manage multiple calendars
  • Travel arrangements: Booking travel and associated logistics
  • Meeting & event coordination
Overtime required as needed


Skills and attributes for success

  • Committed to contributing to a strong team culture to ensure success
  • Develop and maintain relationships to efficiently leverage expertise
  • Sound judgement regarding confidential and sensitive matters
  • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

To qualify for the role, you must have

  • Post secondary education and/or equivalent relevant experience
  • Proficiency in Word, Excel and PowerPoint, with proven ability to learn customized software/tools
  • Aptitude to differentiate when to act independently or team with others

Ideally, you'll also have

  • General understanding of financial principles as they relate to the billing of chargeable time
  • Professional services firm experience

What we look for

What we offer


At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities.

It's one of the many reasons we repeatedly win awards for being a great place to work.


We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a
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