Customer Relations Advisor - Montréal, Canada - Desjardins
Description
At Desjardins, we believe in equity, diversity and inclusion.We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.Job Level
NV-09
As a customer relations advisor - group retirement savings, you ensure the highest level of client satisfaction in order to develop and maintain the best references on the market.
Main responsibilities- Maintain and develop business relationships with the small and medium business block of clients of the Group Retirement Savings unit- Promote solutions and service offerings in accordance with the business unit's objectives and strategies- Work with clients with complex and diversified needs that represent significant development potential for the business unit- Analyze client needs, propose, design and implement customized solutions to help clients achieve their objectives- Ensure the development, implementation and monitoring of an action plan for clients- Be the voice of clients within Desjardins- Represent Desjardins with your clients.
Develop different strategies and tactics to ensure retention- Resolve issues with the help of internal teams, inform them of potential problems and make recommendations to improve client satisfaction.
Other working conditions- The work arrangement for the position is flexible hybrid work #LI-Hybrid- Number of jobs available: 1Qualifications:
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Experience in pension industry including pension products and legislation
Please note that other combinations of qualifications and relevant experience may be considered.- Financial Security Advisor or Group Annuity license (requirement in Quebec)- For vacant positions available in Quebec, please note that knowledge of French is required.
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Decision quality, Drive results, Interpersonal Savvy
Work Location
Complexe Desjardins Montréal
Trade Union
Non Syndiqué
Unposting Date
Job Family
Member/client sales and service (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.
It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
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