Meritorious Claims Advisor, Special Investigations - Montréal, Canada - TD Bank

TD Bank

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canadawide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding.
The SIU department provides investigative services, technical expertise, and is a resource for Claims Services nationally. The SIU department's vision is of world class performance and technical expertise dedicated to the appropriate investigation of insurance claims consistent with the highest standards of professional, ethical and legal conduct. The SIU department investigates files where there is a need for a more indepth and specialized investigation beyond the scope of Claims Services. Where factfinding is required, an SIU investigation is conducted in a fair, objective, thorough, timely and professional manner, enabling TDI to objectively make a determination of the facts and circumstances, appropriately addressing fraudulent and nonmeritorious matters, and facilitating the resolution of meritorious claims.
Reporting to the Group Manager Fraud Initiatives, the SIU claims Advisor is accountable for supporting the SIU Investigation team by providing quality service and managing expenses through the claims settlement process on claims investigated and deemed meritorious

This includes:

taking ownership of existing claims, setting up appraisals, assigning contractors, and ordering reports; investigation, negotiation and settlement of automobile claims; generating financial transactions and finalizing settlements in a timely fashion.

Responsibilities include but are not limited to the following:
Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's Automobile Policies and Procedures
Delivers Legendary Customer Experiences
Negotiates and settles claims within authority level and requests authorization where necessary.
Maximizes accessibility by taking a fair share of claims, and calls when required.
Follows up with clients to ensure timely and accurate submission of documentation.
Actively seeks new information, interpretations and techniques to ensure knowledge is current.
Participates in the development of departmental procedures and directives.
Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards

Job Requirements

Automobile claims experience is required
AMF licensing is required
CIP considered an asset
Atlantic licensed considered an asset
Bilingualism Eng./Fre. (written and spoken) required
Excellent verbal/written communication skills
Pleasant and patient telephone manner
Superior client service orientation
Excellent organization and time management skills
Demonstrated ability to function effectively in a fastpaced, multifaceted environment
Ability to effectively deal with change and help foster an environment open to change
A positive demeanor that fosters team spirit

Additional Information

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family
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