Service Manager - Vaughan, Canada - Newmar Window Manufacturing Inc.

Newmar Window Manufacturing Inc.

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Service Manager

Monday to Friday; 7:30am 4:00pm**
Responsibilities
Supervise a team of service coordinators, effectively delegating tasks to ensure

smooth workflow consistency.

Conduct comprehensive training sessions for new hires to acquaint them with

company products and processes proficiently.

Offer proficient supervision and coaching to Service Technicians to attain

prescribed quality and service output objectives.

Assume a leadership role in Customer Relationship Management initiatives.
Ensure prompt and professional handling of all incoming calls by the service

team.

Coordinate scheduling activities with the service team efficiently.
Assist in the accurate input and closure of service runs and work orders.
Arrange service appointments with homeowners via telephone communication.
Collaborate closely with key stakeholders to establish targets aligning with

customer and business requirements for quality, speed, and cost.

Maintain vigilance to ensure compliance with health and safety regulations

among all staff.

Develop employee schedules to meet service demands while ensuring

adherence to company policies regarding vacation and other time off.

Contribute to the scaling and expansion efforts of the service production team in

alignment with company targets, while providing operational insights and

statistics.

Qualifications & Requirements:

A minimum of three years of managerial experience.
At least three years of experience in the construction industry.
Prior experience in the aluminum window industry is an asset.

Word is required.

Demonstrated ability to thrive in a fastpaced environment with tight deadlines.
Exceptional attention to detail and adeptness in managing multiple tasks with

prioritization skills.

Outstanding verbal and written communication abilities.
Newmar Window Manufacturing Inc. offers a pleasant work environment, a competitive salary_

- and an exceptional range of benefits._

Newmar and Casa Bella Windows is committed to building a diverse workforce representative of_

- the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians_
- with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation._

Accommodation will be provided in all parts of the recruitment and assessment (if applicable)_

- process as required under Newmar and Casa Bella Windows' accessibility policies and_
- procedures. Applicants must make their accommodation needs known upon requests for_
- interviews._
- for an interview will be contacted._

Experience:

Aluminum Windows: 1 year (preferred)