Guest Services Supervisor - Victoria, Canada - Central Walk Mayfair Shopping Centre

Description

Reporting to the General Manager, the Guest Services Supervisor is responsible for the complete operation of the Guest Services desk at Mayfair Shopping Centre.

• All aspects of hiring, training, motivating, mentoring and leading staff effectively in order to ensure the consistent delivery of first class customer service to shoppers and our retail clients.
• Other duties include successfully managing a high volume gift card sales program, managing cash and credit payments, maintaining equipment to acceptable standards, ordering supplies, and various forms of data management.
• Assists Marketing team with coordination in all aspects of events, marketing campaigns, special projects and initiatives.
• Coordinates and provides input to community relations. The Guest Services Supervisor also establishes and maintain a strong rapport with retailers.
• The Guest Services Supervisor participates as a member of the shopping centre Administrative team and relays relevant information to his/her team as required.
• The Guest Services Supervisor will assist with miscellaneous administrative work and will also help with event and promotional planning and execution.

• Minimum High school diploma required;
• 3 to 5 years of supervisory experience in a customer service or hospitality related industry;
• Experience working with the public with a track record of providing exceptional customer service;
• Strong leadership and supervisory skills;
• Conflict resolution/management skills;
• Positive attitude and a demonstrated ability to be proactive, resourceful, approachable, adaptable, solutionfocused, and professional always;
• Strong oral and written communication skills;
• Ability to work independently and as part of a team;
• Excellent organizational skills;
• Demonstrated ability to multitask and work effectively in a fastpaced environment;
• Strong computer skills (MS Office); internet savvy and social media knowledge;
• This position is scheduled to work from Tuesday to Saturday.
• Must be flexible and able to work weekends, nights and holidays as needed.

• Extended health care
• Onsite parking
• Paid time off

• Day shift
• Weekends as needed