Customer Care - North Vancouver, Canada - AspenClean

AspenClean
AspenClean
Verified Company
North Vancouver, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

We are seeking an outcome-oriented, customer and people-focused professional to join our Team in the role of Customer Care and Operations Coordinator for our Vancouver office.

We are looking for a leader with the ability to delight our customers through our people and continue growing the business.

You champion ordinary household cleaning by delivering excellent customer service. You are operationally minded, a hands-on contributor, and a customer care guru.

AspenClean is a rapidly growing brand operating throughout Canada. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success.

Our culture is based on core values:
Passion, Integrity, and Professionalism.


Your responsibilities are:

  • Ensure that every customer is met with the most exceptional customer service
  • Dispatch, direct, and conduct regular communication with Field Employees
  • Set and optimize the daily schedule of jobs while taking multiple constraints and considerations into account
  • Work closely with Operations Managers to coordinate customer and Field Employee related issues
  • Answer client inquiries, reviews, and feedback related to services and products
  • Collaborate with internal teams to create digital experiences and optimize the user experience
  • Build a strong brand through developing happy, hardworking Teams and executing our marketing strategy
  • Support the OH&S committee in promoting a safe work environment
  • Overall you'll be an indispensable part of an exciting, growing company helping to make everything run smoothly and have fun doing it
  • Able to multitask and prioritize effectively
  • Capable of dealing with issues and complaints quickly and effectively
  • Possess excellent attention to detail and problemsolving skills
  • Passionate about delighting clients, and a healthy, nontoxic lifestyle
  • A team player willing to involve themselves in all aspects of the business
Key attributes

  • University or College degree
  • Exceptional communication in English and interpersonal skills
  • Attention to details
  • A valid driver's license

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • Day shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (preferred)

Work Location:
In person
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