Service Coordinator - Mississauga, Canada - The Brick

The Brick
The Brick
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Is this job for you?:
Trans Global is actively seeking to expand our service team.

We are looking for a Service Coordinator with a great customer focused attitude The winning combination superior teamwork, decision making, and self-motivation will ensure success.


Please note that this is an 18-month contract

Responsibilities:


  • Provide superior support to our technician service team by researching and answering a variety of inquiries.
  • Manage daily reports, taking appropriate action to ensure a positive customer experience.
  • Communicate COD estimates to customers and process events to make certain they are scheduled.
  • Work with the National Operations team to resolve potential issues that may delay work order (event) completion.
  • Manage customer escalations, working with consumers to identify and execute solutions.
  • Follow up with technicians regarding outstanding parts receiving and returns, holding them accountable to a high level of customer satisfaction.
  • Assist in managing parts on events by transferring them to alternative technicians, receiving, and following up with National Parts and local parts team.
  • Support the achievement of key performance measurements: FTC (First time complete), RTAT (Repair turnaround time) and NPS (net promoter score).
  • Provide dispatch support as required.

Qualifications:

  • Superior organizational skills.
  • Strong analytical and decisionmaking skills.
  • Exceptional teamwork approach
  • Proven ability to remain focused and work under pressure to meet deadline requirements.
  • Customer Service focused.
  • Strong desire to take ownership and accountability of task completion.
  • Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.
  • Excellent communication skills both written and verbal
  • Minimum College Diploma or High School with equivalent experience.

Why Transglobal:

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.
**_

Attach your CV and tell us why you would be a great fit at Trans Global
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