Onboarding Specialist - Vancouver, Canada - Salus Technologies Inc

Salus Technologies Inc

Verified Company

Vancouver, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who's SALUS?
Salus provides a SaaS-based field level safety platform for construction companies all over North America.

A small but mighty Vancouver-based startup poised for rapid growth - we're VC backed and well funded with a roster of over 400 customers amassed in just four years (and insanely high retention).

With an expanding base of customers across North America, we're on the hunt for an experienced onboarding & implementation rockstar to join our growing team.

If you thrive on the idea of creative problem solving, helping customers succeed and getting them to value then we want to get to know you.

What Makes You Tick?

Previous SaaS industry experience in a B2B customer facing role (project management or administrative capacity in the construction industry would be an asset but not required)
Proven track record of driving high adoption through successfully onboarding, training and ongoing customer enablement
A master communicator (both verbal and written) with colleagues, leadership and customers alike
Highly organized, selfmotivated and proactive in problemsolving
A techsavvy agent for change and transformation
Solid understanding of SQL database structure and experience in managing data integration and customization within a software platform
General knowledge of Single Sign-On (SSO) integration using OAuth2 client configuration

What You'll Be Doing

Take ownership of a portfolio of SALUS customers in partnership with the CSM team and work proactively to onboard, train and drive adoption
Oversee technical set up of customer platforms including form digitization, review and optimization
Conduct and help scale multiple levels of SALUS customer training sessions with all end users including administrative users as well as field level users
Collaborate with customers to understand their unique reporting requirements and work closely with data engineers to build custom reporting solutions within the SALUS platform
Become a product expert, excelling in ways to navigate and help architect custom setups or iterations
Collaborate across the organization to facilitate the evolution of internal best practices, product features and Sales & Marketing efforts
Occasional travel may be required

**Must be eligible to work in Canada