Bilingual Representative, Contact Centre, Client Service Centre - Toronto
1 month ago

Job summary
The Bilingual Representative will provide timely accurate quality client service to lawyers/paralegal licensees and the general public as well as to internal departments and external stakeholders.Responsibilities
- Licence Inquiry Provides information to licensees regarding a full range of practice topics responds to service inquiries in an accurate timely manner initiates service requests forwards callers accesses various databases resources within Contact Centre CSC elsewhere.
- Complaints Provides information related processes procedures individuals explaining complaints process determining which Professional Regulation staff have carriage routing calls appropriately providing information resources both internal external.
- Reception Acts first point contact general resource variety callers contacting Law Society Providing Information assistance regarding functions activities forwarding callers appropriate area.
Job description
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