Police Services Clerk - Campbell River, Canada - City of Campbell River
Description
General Accountability:
Purpose and Scope
Reporting to the RCMP Municipal Manager, the incumbent provides a wide variety of clerical and administrative
support for the Campbell River RCMP detachment. Primary responsibilities include front counter/reception,
information and transcription services.
The incumbent works as part of an overall records services team1, led by Police Record Services Coordinators.
Working cooperatively and collaboratively, the incumbent is expected to participate as a member of the records
services team and provide solutions to problems relating to records management, workflow, and any other matters
that may arise.
**Nature and Scope of Work
Front Counter/Customer Service:
- Performs reception duties and addresses complaints, inquiries and other matters received over the phone or at
- Receives, obtains and/or clarifies information; creates police files requiring dispatch; transfers all emergency calls
- Provides wide variety of information and assistance to the general public in identifying and interpreting offences
police certificates, liquor licenses, and various permits.
- Receives lost or found property at the counter; creates police file; documents all particulars; updates records; and
- Physically inspects vehicles for compliance with minor ticketed requirements.
- Prepares, processes and/or receives incoming/outgoing mail and courier services.
- Provides access to the RCMP detachment to authorized visitors by documenting and issuing visitor identification
- Serves legal documents as required.***
Transcription: - Prioritizes and accurately transcribes from digital recording, electronic file (e.g. audio and video), copy, or rough
corrects grammatical and spelling errors in materials to be typed.
1" Records services team" includes the following positions: Court Liaison Officer; Watch Clerk; Records Clerk; Exhibit Clerk;
Electronic File Disclosure Clerk; Police Services Clerk Typist.
Job Description - Police Services Clerk
Page 2 of - Provides information relating to specified matters to internal and external contacts and agencies; tracks and
reports hours for fee recovery for reports issued or services provided.
General Administrative Support:
- Utilizes various electronic records/information management systems2 (including PRIME, CPIC, JUSTIN) to: query
to legislation.
- Performs photocopying, filing and related clerical tasks.
- Performs monthly review of the Keep of Prisoner report for data entry accuracy.
- Processes violation tickets.
- Prepares and maintains statistics, files and records relating to a variety of clerical functions.
- Maintains inventory of office supplies and materials.
- Refers nonroutine matters to Police Records Services Coordinator or relevant RCMP personnel as necessary.
- Participates in problemsolving with other team members and provides solutions relating to records
- Maintains reference manual for position duties for backup personnel and provides inhouse training, guidance,
- Performs other duties as assigned.
Necessary Qualifications
Knowledge:
- General knowledge of modern office procedures, records management, composition of letters and
- General knowledge of WorkSafeBC regulations and safe work procedures.
Skills:
- Proficiency and accuracy in alphanumeric data entry, as demonstrated through testing.
- Excellent oral, listening and written skills.
- Excellent time management and organizational skills.
- Intermediate proficiency with MS Word and basic proficiency with MS Excel, as demonstrated through
- Familiar with the use of facsimile machine, photocopier and multiline telephone switchboard.
Abilities:
- Ability to deal courteously, firmly, tactfully, and diplomatically with the public both on the phone and in
- Ability to deal effectively with confrontational clients and remain calm during hostile or stressful
- Ability to exercise sustained periods of concentration to review, locate, analyze, extract, and edit data
- Ability to accurately transcribe, verbatim, oral statements from digital, audio and/or video re
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