Front Desk Agent - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note:
Must already be legally entitled to work in Canada to be considered for the position

Job Description:

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values.
Provide effective, fast service in a friendly manner
Check in and out hotel guests according to standards and policies
Answer incoming calls
Monitor for special rates and billing arrangements
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless checkin experience
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
Keep front desk organized, tidied, and sanitized up to ALL Safe policies
Ensure front desk is stocked with essential material
Maintain a professional, neat and wellgroomed appearance adhering to Hotel grooming standards
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Make certain to be familiar with fire and emergency procedures
Other responsibilities connected with Front Office may be required

Qualifications:

Previous front desk/reception experience a strong asset
Must have effective communication skills
Knowledge of Microsoft Windows XP an asset
Knowledge of Micros PMS/Opera an asset
Must have a good command of the English language
Hotel/Hospitality degree or diploma an asset
Available for shift work including weekends and holidays

Physical Aspects of Position (included but not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Complimentary hot or cold shift meals
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 2
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
Complimentary dry cleaning of business attire
Paid time off including vacation, sick and statutory holidays