Dental Administrator - Calgary, AB

Only for registered members Calgary, AB, Canada

7 hours ago

$38,000 - $62,000 (CAD) per year *

* This salary range is an estimation made by beBee

Director of Client Care (Lead Dental Administrator) · We are seeking an ambitious, high-energy, friendly, and outgoing professional to serve as the primary face and voice of our boutique, fee-for-service practice. This isn't just a front desk role; it is a lead position designed ...

Job description

Director of Client Care (Lead Dental Administrator)

We are seeking an ambitious, high-energy, friendly, and outgoing professional to serve as the primary face and voice of our boutique, fee-for-service practice. This isn't just a front desk role; it is a lead position designed for a specialist who thrives on providing a luxury patient experience through a "hospitality-first" mindset.

If you are a seasoned dental administrator who excels in high-touch patient relations and orchestrating seamless clinical workflows, we want to meet you.

The Role: A Luxury Hospitality Approach

As the Director of Client Care, you will bridge the gap between elite hospitality and clinical excellence. Your goal is to ensure every patient feels valued from their first interaction through to their post-treatment follow-up.

Key Responsibilities:

Elite Concierge Service: Greet patients with a high-end, boutique hospitality touch. Manage multi-line phones, virtual consults, and website inquiries with immediate, professional responses.
Clinical Orchestration: Lead the patient journey by auditing schedules, managing lab tracking, and coordinating with clinical staff to ensure a fluid office flow.
Financial & Treatment Coordination: Confidently handle fee-for-service discussions, insurance pre-determinations, and complex treatment planning.
Records Management: Maintain precision in electronic medical records (Cleardent software) ensuring all consents and patient education materials are delivered with speed and accuracy.
Operational Integrity: Oversee check-in/out, payment collection, and strict adherence to privacy and confidentiality standards.

Requirements & Expertise

We are looking for a proactive leader who anticipates needs before they arise.

Proven Dental Background: Significant experience as a Dental Receptionist or Administrator with a deep understanding of dental terminology and treatment codes.
Hospitality Instincts: A natural ability to provide "white-glove" service. You are outgoing, professional, and possess a "hospitality-first" instinct.
Technical Proficiency: Prior experience with dental office software is required; Cleardent experience is highly preferred.
High-Level Communication: Exceptional verbal and written skills for managing patient correspondence and complex inquiries.
Poise Under Pressure: Ability to manage a fast-paced, elective-care environment with precision and a calm demeanor.

Why Join Us?

This is an opportunity to step away from the "volume-based" dental grind and join a professional, patient-focused setting that values quality over quantity. You will be a key stakeholder in maintaining the reputation of our private practice.

HOURS:

Monday: 3 hours, with flexible schedule. Office is currently closed on Mondays. Admin working to respond to patient inquiries from weekend. As clinic grows, Monday full 8 hours will be added to schedule.

Tuesday: 10am - 6:30pm

Wednesday: 7:30am - 4pm

Thursday: 7:30am - 4pm

Friday: 7:30am - 4pm

CLINIC LOCATION

Ave SE

Calgary AB T2H 2J7

Canada

PAY

VARIES dependant on experience. Competitive pay with Career type benefits and exponential role growth and pay increase opportunity.

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: No less than 32 per week

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Store discount
Tuition reimbursement

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to consistently provide a high-end, outgoing 'luxury hospitality' experience for every patient, even during high-pressure situations?

Education:

Secondary School (preferred)

Experience:

Dental Administration: 1 year (required)

Language:

English (required)

Location:

Calgary, AB (preferred)

Work Location: In person

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